Effective communication and information management are critical skills in today’s workplace. Develop Workplace Communication Strategies will give you the tools to understand how information is used, shared, and protected within organisations, and how it supports better decision-making and stronger team outcomes.
In this online workplace commuinications course you’ll learn how to analyse information using frameworks like SWOT and PEST, develop communication strategies, and adapt your approach for different audiences—including clients, colleagues, and diverse stakeholders. The course also explores crisis communication, media engagement, and how to manage competing interests.
Practical skills in writing, editing, presenting, and mentoring will help you communicate with confidence, while a strong focus on privacy, legislation, and ethical responsibilities ensures you use information responsibly.
By the end of the course, you’ll be equipped to design effective communication plans, strengthen collaboration, and contribute to the continuous improvement of your organisation.
Unit - Develop Workplace Communication Strategies
- Information is disseminated (internally and externally)
- Forms of information
- What information is used for
- Developing better strategies
- How information helps all employees
- Internal information relating to organisational goals
- Identifying information
- Competitor analysis
- PEST and SWOT analysis
- Establish priorities from SWAT analysis
- Effective communication
- Accounting for specific needs and situations
- Regulatory requirements
- Privacy and Health legislation
- Competing or conflicting interests
- Duty of care
- Policies and procedures
- Obligations of organisations
- Collecting personal information on staff
- Interactions with clients
- Respect for privacy and confidentiality
- Staff obligations
- Collaborative interactions
- Requests for information
- Providing information to external services
- Conflicting and competing interests
- Developing and implementing a communications strategy
- Objectives of a communications strategy
- Determining audiences
- What needs to be communicated
- Communication tools and activities
- Evaluation and amendment
- Communications policies and procedures
- Communication plans
- Crisis communications plans and teams
- Team responsibilities during onset and during crisis
- Media strategy
- Adapting communication strategies
- Stakeholders with disabilities
- Culturally and linguistically diverse stakeholders
- Developing processes and protocols
- Communication and writing techniques
- Preparing written information
- Editing and proofreading documents
- Staff presentations and meetings
- Training activities
- Coaching and mentoring
- Effective communication
- Networking
- Information systems
- Continuous improvement
- Review processes
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional development for individuals working or aspiring to work in the education or community services sectors.
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