Online Social Housing Certificate Course | Australian Online Courses

If you want to contribute to the wellbeing of families and community members, this social housing course will provide you with the knowledge and skills required to work effectively within the social and community-housing sector.

The Certificate of Social Housing is an online professional development program that is ideal for those who are engaged in delivering social housing services, and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness.

In this social housing course, you will discover the history of social housing, explore the changing social, political and economic context and the philosophies of the social housing sector.

On completion of this course, you will feel confident to work in the social and community-housing sector in a support role to help meet the housing needs of individuals and families.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.

Course Structure

Unit - Certificate of Social Housing

Unit 1 – Work with people experiencing or at risk of homelessness

Homelessness
Personal values/ attitudes
Stereotyping
Identify barriers
Safe, secure housing
Risk of homelessness
Low income
Domestic violence
Drug and alcohol abuse
Refugees and asylum seekers
Mental illness
Employment services
Case management
Referral procedures
Rental subsidies
Early intervention
Mandatory reporting
Physical abuse
Psychological /emotional abuse
Recognising neglect
Confidentiality
Domestic violence
Interventionist strategies
Crisis housing
Advocacy

Unit 2 – Manage and maintain tenancy agreements and services

Tenancy agreements
Signing documents
Bond payments
Property conditions report
Tennant identification checks
Rental assistance
Landlord details
Social housing
Tenant rights and responsibilities
Under age clients
Social housing administrators
Rent payment systems
Managing rent arrears
Notice to remedy breach
Rental bonds
Homelessness
Rent increases
Crisis situations
Inspections and maintenance
Handling complaints
Manage rental accounts
Landlord responsibilities
Changing needs and circumstances
Tenancy termination
Termination processes
Agreement breaches
Eviction
Appeal process
Complaints management
Defamation and criminal behaviour

Unit 3 – Work with clients within the social housing system

Working in the housing system
Disability housing
Community housing
Emergency and crisis accommodation
Social housing framework
Supported Housing Assistance Program
Interventionist strategies
Public and social housing
Housing for older people
Housing for homelessness
Transitional housing
Independent Living Units (ILUs)
Unemployment and low income
Drugs, alcohol and mental illness
Community development and education
Case management
Tenancy management
Complaints management
7 step referral procedures
Communicating with clients
Client engagement
Blacklist/default checks
Rental and tenancy agreements
Landlord rights and responsibilities
Terminating tenancies
Dealing with health care providers
Social justice principles
Discrimination
Continuous improvement

Estimated Duration

45 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Career Outcomes

Professional Development For:

Social Housing Officer
Community Services Workers

Flexible, clear, easy to follow.

Barbara

Hillside, VIC

Certificate of Social Housing

February 2026

Easy to access information and the content was relevant.

Maryanne

Mareeba, QLD

Certificate of Social Housing

November 2025

Studying with Australian Online courses was a great experience, the tutors were very helpful if you required any information in relation to the course. I found the course easy to navigate through, the learning topic information was very helpful and educational to finishing assessment and answering all the questions. I would definitely recommend Australian Online courses to anyone looking to further their education in Australia.

Bradley

Waterford, QLD

Certificate of Social Housing

October 2025

Being a completely online platform, this was very beneficial for me to balance my personal, work and study time. The modules were very informative and the questions that required you to further study, provided me with further knowledge and understanding.

Sabrina

South Grafton, NSW

Certificate of Social Housing

August 2025

I am pleased to have completed the 3 units of the Social Housing Certificate with the Australian Online Courses. The topics are all relevant, and the assessment questions were thought-provoking. There was a balance of resource-based questions and personal research, which I can complete at my own pace. I was able to visualise myself in real situations where I am confronted by complex and confronting cases and clients. I can’t wait to apply my learning in an actual housing role within an organisation that focuses on addressing the issue of homelessness and the broader housing crisis. I will highly recommend this to colleagues and family members.

Rowena

Shepparton, VIC

Certificate of Social Housing

July 2025

This was an extremely enjoyable course.

Sabrina

Mareeba, QLD

Certificate of Social Housing

February 2026

Great experience. I have studied with other online platforms that were not as easy to navigate.

Rebecca

North Gosford, NSW

Certificate of Social Housing

January 2025

It was reasonable to be able to study and work full time, the course was interesting and manageable.

Carly

Holbrook, NSW

Certificate of Social Housing

October 2024

I found it very easy to learn with Australian Online Courses, I initially thought I would be able to complete the course within a few months but my employment workload was unmanageable and the course went to the back burner for a bit and I was able to extend the course time out a few times which was much appreciated.

Angela

Wangaratta, VIC

Certificate of Social Housing

March 2024

It prepared me with knowledge and skills in social housing. I successfully secured a job in department of housing

X. M.

Point Cook, VIC

Certificate of Social Housing

June 2023

I had a couple of extensions as I am not used to studying and got quite overwhelmed by it all. I’m glad to have finally completed it. It was interesting. thanks 🙂

R. Wight

Kidman Park, SA

Certificate of Social Housing

September 2022

Very happy with the course highly recommend it

T. Scells

North Lakes, QLD

Certificate of Social Housing

July 2022

I purchased the training materials and Initially I felt the assessments did not match up with the learning materials. I soon got the correlation between the two, and found the course to be very straight forward after that. I currently work in crisis housing, and search for social housing outcomes for my clients, the additional information in a social housing context was very helpful.

J. Ostergaard

Gympie, QLD

Certificate of Social Housing

January 2022

I found that the resources was fantastic and being able to study at my own pace is a great way to study

T. Munckton

Tennant Creek, NT

Certificate of Social Housing

November 2021

I really enjoyed studying. It just would have been good to download and read the content when not online

N. Murfitt

Brighton, SA

Certificate of Social Housing

July 2021

I enjoyed the format and ease of study

A. Roberts

Morphett Vale, SA

Certificate of Social Housing

April 2021

I’ve submitted the last of my studies. I just also wanted to say thank you so much for your dedication and consistency in training and guiding me through this course. Have done a lot of studies over the past years and in many different fields, All of them being sit in classes and I’ll have to admit I was a little worried about studying online but I found your training to be the most exceptional, helpful and supportive. I am very grateful and thankful to you for your services and patience and wish you well!

S. Galea

NSW

Certificate of Social Housing

April 2020

Certificate of Social Housing

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