Certificate of Performance Management

Unit 1 – Administer performance development processes

• Position descriptions
• Key requirements of role
• Job descriptions
• Job analysis
• Writing a job description
• Review performance management system
• Performance indicators consistent with description requirements
• Performance appraisal meetings
• Organisational procedures for addressing performance
• Rewards systems and forms of rewards
• Addressing negative performance
• Discuss expectations vs performance
• Solutions for personal issues
• Solutions for professional issues
• Development plans
• Disciplinary action
• Termination
• Advice and support with dissention
• Grievance procedure steps and elements
• Listening and negotiation
• Relevant legislation
• Stakeholder communication
• Coordinate and deliver training
• Methods for appraisals

Unit 2 – Facilitate performance development processes

• Relevant polices and objectives
• Performance development
• Role of performance management process
• Performance development in a learning organisation
• Performance development process
• Objectives, Design and Relevance
• Performance development process
• Collaboration and legislation
• Stakeholder consultation
• Agreed process features
• Self-monitor performance
• Understanding role requirements and expectations
• Responsibilities
• HR support
• Providing support to managers
• Coaching employees
• Mediate disputes
• Communicate resolution processes
• Employment termination (HR involvement)
• Termination decision tree
• Close off procedures
• Keeping records of performance development sessions
• Performance assessment and management
• Improvements
• Learning and development plans
• Training needs analysis (TNA)
• Time frames
• Learning strategies
• Training providers
• Ensuring compliance
• Negotiating remedial action
• Issues to be addressed
• Measuring success

Unit 3 – Manage people performance

• Work allocation and resources available
• Primary stakeholders
• Develop work plans
• Operational plans
• Organisational and strategic plans
• Key performance indicators (KPI’s)
• Agreement and measurement
• Risk analysis
• Contingency planning
• Review performance management processes
• Management and staff training
• Electronic review process
• Monitor and evaluate performance
• Coaching
• Managing poor performance
• HR procedures
• Document feedback
• Structured feedback sessions
• Performance improvement and develop plans
• Planning, negotiations, plans and records
• Causes of poor performance
• Support mechanisms
• Responding to underperforming individuals
• Performance counselling
• Reinforcing performance excellence
• Giving positive feedback

Why Choose Australian Online Courses?

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support via email;
• We offer twelve (12) months’ access, with extensions available upon application (fees apply);
• Course may be tax deductible; see your tax advisor.

Are there any entry requirements or pre-requisites?

There are no entry requirements or pre-requisites for entry into this program.

How long will it take to complete this course?

The approximate study hours for this course is 15 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Can I purchase optional printed materials?

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $50.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.

When can I start this course?

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.

Will I receive a certificate upon completion of this course?

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

Do I need to attend classes or undertake any work placements?

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

What support can I expect from Australian Online Courses?

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

I am an international student. Can I enrol into this course?

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.