Certificate of Organisational Development

Unit 1 – Lead communication in the workplace

• Analyse internal and external workplace needs
• Communication protocols
• Content – type of information
• Methods of communication
  • People involved in communication
  • Time pressures, locations and resources needed
  • Design protocols
  • Adaptions for users
  • Preparing materials for communication
• Organisational and legislative requirements
• Consequences for misconduct, unethical behaviours
• Complex information to positively influence others
• Understanding your audience and audience role
  • Define terms
  • Breaking down information
  • Compare and contrast
  • Give examples
  • Analogies
  • Including images
• Communicating respectfully
• Consider the needs of all and those from diverse backgrounds
• Address barriers to understanding
• Techniques for solving communications challenges
• Communication styles for different audiences
• Presenting information in a succinct, clear and persuasive manner
• Differences in perspective
• Examine outcomes – see both sides
• Set expectations
• Benefits and outcomes of negotiation
• Mentors others to achieve communication goals
• Manage feedback
• Areas for improvement

Unit 2 – Lead and manage organisational change

• Change management
• Goals and objectives
• Change
• Forecasting
• The input/output procedure
• Budgets
• Forecasting techniques
• Risk assessment and management
• Individual risk
  • Change management strategies
  • Responsibilities
  • Ideas
  • Sponsors
  • Orchestrators
  • Change agents
  • Leaders
• Planning change
• Managing change
  • Change models
  • Lewin
  • Beer
  • Nadler and Tushman
  • Bandura
  • Kubler-Ross
• Change management strategies
• Education – effective communication plan
• Effective change strategies
• Innovation
• Introducing change
• Assess and evaluate proposed changes
• Change leading to improvement
• Change situations
• Costs and benefits
• Project plans – for managing change
• Restructuring to support change
• Communication plans

Unit 3 – Manage business resources

• Resource bids
• Business plans
• Business resources
• The language of resource management
• Bids, tender, proposal and contract
• Competitive bidding
• Writing a bid
• Determine nature and level of resources required
• Resource requirements, costs and benefits
• Cost-benefit analysis
• Resource sharing
• Allocating resources to more than one process
• Internal capabilities
• External resourcing requirements
• SWOT analysis
• HR requirements
• Evaluating resource allocation
• Writing procedures
• Risk management
• Risk rating
• Obtaining approval
• Organisational policies and procedures
• Resource allocation
• Creating a resource plan
• Inventory systems
  • JIT method
  • Fixed point reordering
  • Fixed interval recording
  • Economic order quantity
• Monitoring usage
• Customer service levels
• Review resource allocation
• Reviewing procedures
• Continuous improvement]
• Principles of improvement
• The balanced scorecard
• Controlling budgets
• Reporting resource efficiency
• Procedural change
• Legislation regulation and legal precedent
• Cash flow budgets
• Managing finance
• Ratio analysis, budgets and responsibility accounting
• Budget types and reporting tools
• Fixed and flexible budgets
• Developing a budget
• Business and economic objectives

Unit 4 – Manage business operational plans

• Resource requirements
  • Operational plans
  • Acquire resources
  • Planning schedule
• Consultation with stakeholders
• Consultation and approval of the operational plan
• Developing contingency plans
• Explain the plan to relevant work teams
• Recruitment and induction
• Manage the acquisition of physical resources and services
• Intellectual property rights and responsibilities
• Profit and productivity plans and targets
• Manage under-performance
• Performance reviews
• Individual and team support
• Variations to operational plans
• Key information sources for proposal development
• Budget and financial information
• Documenting performance
• Developing KIP’s
• Legislation and fair trading laws
• Work health and safety

Unit 5 – Establish innovative work environments

• Identify relevant stakeholders
• Impacts of innovations
• Innovation and change
• Organisational objectives and practices
  • Goals and objectives
  • Organisational practices
  • Core values
• Evaluate current work conditions
  • Evaluation
  • Barriers and constraints
  • Complacency
  • Hierarchy
• Conditions that allow innovative practices
• Why innovate?
• Innovation and resources
• Tools and procedures
• Build and lead teams for innovation
• Supporting innovation
• Changes for the work environment
• Impacts of the changing work environment
• Development of ideas
• Selecting resources
• Assess the workplace to support innovation
• Adapting the physical and psychological environment
• Leaders encouraging innovation
• Reinforce the value of innovation
• Take risks to open up opportunities
• Celebrating and encouraging innovation
• Evaluating innovative ideas
• Sharing information knowledge
• Formal and informal leaning opportunities
• Learning from others

Unit 6 – Develop organisational strategies

• Planning
  • Aims
  • Processes
  • Evaluation
  • Direction
• Organisational values
• Planning models
  • Goals-based planning
  • Issues-based planning
  • Organic strategic planning
• Timing
• Planning focus
• Gaining support
• Stakeholder influence
• Engagement
• Information in strategic planning
• The competition and the market
• Market information/ market research
• Capacity and capability information
• Internal information – performance review data
• Environmental scans
• Strengths and weaknesses – tools
• STEEP, PEST and SWAT analyses
• Co-operative or joint ventures
• Risk assessments
• Simulations
  • Monte Carlo simulation
  • Fault tree analysis
  • Event tree analysis
• Focus groups
• Econometric models
• Cost-benefit analysis
• Research and background
• Organisational plans
• The SIPOCC model
• Controls
• Formulating strategic objectives
• Prioritising objectives
• Documenting plans
• Competitor analysis
• Industry – competitive force
• Final check of plan
• Action plans
• Required resources (skilled labour)
• Communication
• Performance monitoring and measurement
• Performance measurement criteria