Certificate of Operations Management

Unit 1 – Lead Communication in the Workplace

• Analyse internal and external workplace needs
• Communication protocols
• Content – type of information
• Methods of communication
• People involved in communication
• Time pressures, locations and resources needed
• Design protocols
• Adaptions for users
• Preparing materials for communication
• Organisational and legislative requirements
• Consequences for misconduct, unethical behaviours
• Explain complex information to positively influence others
• Positive influence
• Understanding your audience and audience role
• Define terms
• Breaking down information
• Compare and contrast
• Give examples
• Analogies and imagery
• Motivate other to communicate respectfully
• Consider the needs of all and those from diverse backgrounds
• Address barriers to understanding
• Techniques for solving communications challenges
• Communication styles and methods
• Presenting information in a succinct, clear and persuasive manner
• Differences in perspective
• Negotiate towards a final outcome
• Set expectations
• Benefits and outcomes of negotiation
• Confirm and implement outcomes of negotiation
• Mentors others to achieve communication goals
• Manage feedback
• Areas for improvement

Unit 2 – Manage Business Resources

• Resource bids
• Business plans and resources
• Language of resource management
• Bid, tender, proposal and contract
• Competitive bidding
• Writing a bid
• Determine resource requirements
• Create a resource schedule
• Cost- benefit analysis
• Resource sharing and sharing opportunities
• Allocating resources to more than one process
• Internal capabilities
• External resourcing requirements
• SWOT analysis – opportunities and threats
• Human resourcing options
• Procedures for evaluating resource allocation
• Writing procedures
• Risk management
• Obtaining approval
• Organisational policies and procedures
• Resource allocation
• Creating a resource plan and schedule
• Recruitment and selection
• Inventory systems
• Just In Time (JIT) method
• Monitoring resource usage
• Customer service levels
• Reviewing resource allocation and procedures
• Continuous improvement
• Six principles of improvement
• Balanced Score Card (BSC)
• Controlling budgets
• Reporting resource efficiency
• Legislation, Acts and Regulations
• Cash flow budgets
• Developing a budget
• Ratio analysis
• Fixed and flexible budgets
• Business objectives

Unit 3 – Manage Business Operational Plans

• Resource requirements
• Operational plans
• Acquire resources
• Planning schedule
• Consultation with stakeholders
• Consultation and approval of the operational plan
• Developing contingency plans
• Explain the plan to relevant work teams
• Recruitment and induction
• Manage the acquisition of physical resources and services
• Intellectual property rights and responsibilities
• Profit and productivity plans and targets
• Manage under-performance
• Performance reviews
• Individual and team support
• Variations to operational plans
• Key information sources for proposal development
• Budget and financial information
• Documenting performance
• Developing KIP’s
• Legislation and Fair Trading Laws
• Work health and safety

Unit 4 – Manage Business Risk

• Evaluate organisational processes
• Scope for risk management
• Review strengths and weaknesses of existing arrangement
• Types of risk
• Critical success factors goals and objectives
• Document storage
• Communication with stakeholders
• Document risks on consultation with relevant parties
• Assess the likelihood of risks occurring
• Assess impact or consequence if risk occurs
• Impact analysis
• Evaluate and prioritise risks for treatment
• Probability and impact matrix
• Categorising risk
• Treating risks
• Action plans for risk treatment
• Communicating risk management processes to relevant parties
• Implement action plan according to polices and procedures
• Evaluate risk management processes
• Tools and techniques to identify risks

Unit 5 – Develop and Implement Business Plans

• Establish a business plan
• Drawing up plans
• Developing a business plan
• Inclusions for a business plan
• Marketing plans
• Cash flow forecasts
• Existing businesses
• Operational plans (developing a plan and inclusions)
• Strategic plans
• Senior management
• PEST and SWOT analyses
• Environment and society
• Triple Bottom Line (TBL)
• Triple Top-Line Value Production (TTL)
• Continuous improvement
• Communication to all relevant parties
• Availability of required resources
• Contingency plans
• Communication
• Performance reports
• Analysing employee performance
• Coaching and training who underperform
• Performance reports

Unit 6 – Manage Budgets and Financial Plans

• Accessing budgets and financial plans
• Evaluating a budget
• Clarify financial plans
• Negotiating changes
• Contingency plans
• Communicating budgets to team members
• Providing support
• Systems and training
• Monitor expenditure and control costs
• Presentation
• Graphs and charts
• Extracting information
• Reviews and improvements
• Analysing variances
• Improvements to financial management processes
• Implementing improvements
• Evaluating improvements
• Basic accounting principles
• Types of budgets and financial plans
• Legislation and ATO requirements
• Acts and regulations
• Taxation
• Record keeping (legal requirements and auditing)
• Managing work teams