Certificate of Leadership

Unit 1 – Communicate Effectively as a Leader

• Communication
• Purpose
• Context
• Audience
• Planning
• Outcomes
• Communication methods
• Verbal and non-verbal communication
• Written communication
• Communication barriers
• Mindset
• Prejudice
• Content
• Media and formats
• Effective leadership communication
• Respectful and positive approaches
• Two-way communication
• Listening techniques
• Documenting communication
• Communication processes and feedback
• Problem-solving
• Privacy and legislation
• Listening techniques

Unit 2 – Communicate with Influence

• Presenting materials
• Confirming permission
• Confidentiality
• Identify audience needs
• Information needs
• Seek referral
• Addressing a meeting
• Complaints
• Communication barriers
• Suspicious inquiries
• Organisation standards and procedures
• The definition process
• The identification process
• Documenting potential issues and problems
• Prepare positions and supporting arguments
• Prepare for a negative customer response
• Areas of common ground
• Consulting with affected parties
• Solutions
• Legal requirements for consultation
• Document negotiation outcomes
• Schedule routine meetings
• Legal and ethical requirements of meetings
• Distribute meeting materials
• Conducting meetings
• Contribute to discussions
• Seek consensus on meeting objectives
• Summarise and distribute outcomes
• Identify forums
• Seating arrangements
• Tone structure and style of communication
• Communicating with others
• Non-verbal communication
• Cross-cultural communication
• Provide opportunity for questions
• Evaluate presentation
• Identify areas for improvement
• Constructive feedback

Unit 3 – Lead the Development of Diverse Workforces

• Benefits of workforce diversity
• Conduct skills analyses
• Qualify and quantify the source of workforce diversity
• Legislation and organisational policies and procedures
• Opportunities and barriers to inclusive engagement
• Develop work plans to accommodate diversity
• Content, development and inclusivity
• Contributions from diverse workforce members
• Incorporate and maximising diversity
• Communication processes and behaviours
• Identify biases and assumptions
• Personal values and beliefs
• Social and cultural perspectives
• Cultural safety and training
• Workplace support
• Accessing diversity services

Unit 4 – Lead and Manage Organisational Change

• Change management
• Goals and objectives
• Change
• Forecasting
• The input/output procedure
• Budgets
• Forecasting techniques
• Risk assessment and management
• Individual risk
  • Change management strategies
  • Responsibilities
  • Ideas
  • Sponsors
  • Orchestrators
  • Change agents
  • Leaders
• Planning change
• Managing change
  • Change models
  • Lewin
  • Beer
  • Nadler and Tushman
  • Bandura
  • Kubler-Ross
• Change management strategies
• Education – effective communication plan
• Effective change strategies
• Innovation
• Introducing change
• Assess and evaluate proposed changes
• Change leading to improvement
• Change situations
• Costs and benefits
• Project plans – for managing change
• Restructuring to support change
• Communication plans

Unit 5 – Provide Leadership Across the Organisation

• Leadership
• Vision and mission
• Matching values
• Obligations and integrity
• Trust-based relationships
• Organisation-based requirements
• Incident management
• Motivation
• Maslow’s Hierarchy
• Motivating others
• Building relationships
• Flexibility
• Community image
• Leader involvement
• Tripe Bottom Line (TBL)
• TBL Objectives
• Trust and Influence
• Communication
• Decision-making
• Assessing risks
• Problem-solving models
• Systems approach
• Data analysis
• Decision-making styles
• Change management
• Communicating decisions
• Managing teams
• Influence and motivation
• Delegation