Online Information and Knowledge Management Certificate Course

Are you interested in developing or enhancing your skills in information and knowledge management? If so, this online course is an ideal professional development program for you.

The Certificate of Information and Knowledge Management provides you with the skills and knowledge required to utilise and manage information and knowledge management systems for an organisation. You will also learn the best strategies for retaining key information and company knowledge.

This information and knowledge management course is ideal for managers who are responsible for ensuring that key information and corporate knowledge are retained, accessible to others and are utilised to improve business outcomes.

On completion this course, you will feel confident to teach others how to use an information or knowledge management system and successfully manage the use of these systems for a company or organisation.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.

Course Structure

Unit - Certificate of Information and Knowledge Management

Unit 1 – Use knowledge management systems

Requirements for use of system
Knowledge management
Policies and procedures
Information security
Security procedures
Collect, analyse and prepare units
Collect and collate data
Collect and prepare data information
Check data for clarity, accuracy currency and relevance
Entering data correctly
Working to time constraints
Making suggestions
Provide feedback
System outputs and responses
How can the documentation be used
Improving work practice
Sharing learnings with work colleagues
Codes of practice
Standards

Unit 2- Manage an information or knowledge management system

Management systems
Personnel needs
IM or KM systems
Secure resources
Help desks
Facilitate learning activities
Cultural change
Policies and procedures
Effectiveness of learning activities
Transfer of learning
Manage use of IM or KM system
Policies and procedures
Security of system
Policies
Implementation issues
Integration and alignment
Fishbone diagram
Brain storming
Manage contingencies
Review use of IM or KM system
Analyse effectiveness
SWOT analysis
Quality circles
Review business and operational plan
System improvements

Estimated Duration

30 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Career Outcomes

Knowledge Manager
Business Manager

It was well laid out. Just enough information to learn from, while also making you research for more detailed understanding if required.