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Certificate of Community Care and Support Work

The Certificate of Community Care and Support Work will give you the confidence to successfully fulfil responsibilities as a personal care assistant, transport support worker, home maintenance provider, domestic and food services provider and other community service positions.
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Start Anytime
Yes
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Delivery Method
100% Online
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Study Hours
75 hours
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Course Access
12 Months

This online professional development course will provide you with the foundation knowledge you need to work in a support or community care role. You will gain the skills and knowledge required to work effectively with clients, family members, staff, visitors, suppliers and others to meet established work requirements.

The Certificate of Community Care and Support Work will give you the confidence to successfully fulfil responsibilities as a personal care assistant, transport support worker, home maintenance provider, domestic and food services provider and other community service positions.

On completion of this support worker course, you will feel empowered to work in a home or community care setting to provide the utmost care to those most vulnerable in society.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.  

Course Structure
Unit - Certificate of Community Care and Support Work

Unit 1 – Provide home and community support services

  • Individual plan and goals
  • Provide domestic services
  • Home care plan
  • Home care packages (HCP)
  • Communication
  • Required equipment
  • Establish relationships
  • Meeting client’s needs
  • Maintaining self-esteem
  • Empathy and respect
  • Active observations
  • Clients rights
  • Abuse or neglect
  • Complaint procedures
  • Mandatory reporting
  • Law and ethics

Unit 2 – Communicate and work in health or community services

  • Effective communication
  • Non-verbal communication
  • Body language
  • Characteristics of respect
  • Motivational interviewing (MI)
  • Clear communication
  • Summarise conversation
  • Responding to requests
  • Active listening
  • Exchanging information
  • Cultural and diverse clients
  • Service delivery
  • Clarify timeframes
  • Clarify lines of communication
  • Links between community and health services
  • Conflict resolution
  • Law and ethics
  • Administration processes
  • Workplace documents
  • Continuous improvement
  • Skills development

Unit 3 – Meet personal support needs

  • Review equipment, process and aids
  • Promoting independence
  • Extra support services required
  • Cultural needs
  • Physical and sensory needs
  • Working within scope of job role
  • Lifestyle outcomes
  • Practical and positive outcomes
  • Identifying a person’s preferences
  • Decision-making
  • Activity planning
  • Independence and quality of life
  • Cultural considerations
  • Mobility/mechanical devices
  • Fall recovery techniques
  • Technical care activities
  • Maximising independence
  • Maximise client participation
  • Confirm client preferences
  • Risk management
  • Preparation for personal support
  • Lifting procedures
  • Responding to routine difficulties
  • Providing choices
  • Changes in support requirements
  • Weight loss or weight gain
  • Infection control procedures
  • Changes to support aids
  • Law and ethics

Unit 4 – Provide individualised support

  • Individualised plans
  • Treatment plans
  • Basic human rights
  • Promoting independence
  • Making informed decisions
  • Support activities
  • Trusting relationships
  • Determine person’s preferences
  • Required equipment
  • Supporting the family/carer
  • Dignity of risk
  • Safe and healthy environment
  • Safety inspections
  • Hierarchy of control
  • Maintain dignity and privacy
  • Support services
  • Social support programs
  • Plan modifications
  • Achievement of goals
  • Modifications to plans
  • Reporting and documentation
  • Risk management
  • Palliative care nursing
  • Law and ethics

Unit 5 – Facilitate the empowerment of older people

  • Develop relationships
  • Gaining trust
  • Approachability
  • Body language
  • Negative behaviours
  • Cultural / social differences
  • Confidentiality
  • Dealing with family
  • Identify physical disablers
  • Quality of life
  • Providing services
  • Empower the older person
  • Advocacy
  • Barriers to listening
  • Health and illness
  • Work and leisure
  • Foreseeable harm
  • Negligence
  • Policies and procedures
  • Supporting rights
  • Internal safeguards
  • Financial or physical abuse
  • Indications of abuse
  • Reporting abuse
  • Promote health and re-ablement
  • Promoting a healthy lifestyle
  • Utilise aids and modifications
  • Mobility
  • Preventing falls in the home
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Estimated Duration
75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Career Outcomes
  • Personal Carer / Nanny
  • Community Support Worker
  • Community Care Staff
Lovely! They are on to it easy to access relevant information.
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Michelle
Narangba, QLD
Certificate of Community Care and Support Work
May 2026
The best! Amazing will 100% use them again
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Maria
Clarinda, VIC
Certificate of Community Care and Support Work
April 2026
I found this course very informative and enjoyable.
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Deanne
Burpengary, QLD
Certificate of Community Care and Support Work
September 2025
My experience has been amazing and looking forward to doing more courses to upskill myself.
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Louise
Millthorpe, NSW
Certificate of Community Care and Support Work
July 2025
I was very satisfied with the course and the information provided in the learner guide books that I purchased. The support offered was easily accessible and prompt.
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George
Maylands, SA
Certificate of Community Care and Support Work
April 2025
I really enjoyed completing the course. I found the provided reading information of quality and depth.
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Karen
Curlewis, VIC
Certificate of Community Care and Support Work
February 2025
My experience was great, the team let me extend my course with ease and any help I needed was quick and sufficient to help.
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Cindy
Broadmeadows, VIC
Certificate of Community Care and Support Work
December 2024
Very good and very easy to understand and gain knowledge. Amazing Platform. Thank You
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Luqman
Queanbeyan East, NSW
Certificate of Community Care and Support Work
October 2024
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  • 12 Months' Access
Certificate of Community Care and Support Work
$399.00
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About Us

At Australian Online Courses, we are passionate about helping individuals from diverse backgrounds achieve their career goals. Since 2008, we have created opportunities for people in Australia and around the world.

Our Difference

What sets us apart is that we genuinely care about your career development. That’s why flexible study schedules, competitive pricing and exceptional customer and student support are at the heart of what we do. Our comprehensive courses, developed in consultation with industry employers, provide the skills and knowledge necessary for success in your current role or to pursue new opportunities.

Our state-of-the-art eLearning platform means you can study anywhere, anytime. So, enrol today and get the skills and confidence you need to achieve your career dreams, big or small.

Graduation

A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.

How to Enrol

You can enrol online by clicking Get Started on any course page under Enrol & Start Today. Follow the prompts to complete your enrolment as an individual, business, or service provider.

Enrol via Live Chat (Business Hours)

Enrol via Telephone 1300 76 2221 (Business Hours)

Payment Options

Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.

Course FAQs

Why choose Australian Online Courses?
  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support via email;
  • We offer twelve (12) months’ access, with extensions available upon application (fees apply);
  • Course may be tax deductible; see your tax advisor.

There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18 with a competent level of English. For those under 18, please complete the Parent/Guardian Consent Form before enrolling.

To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.

No. All courses are delivered online via our LMS and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.

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