Certificate of Domestic and Family Violence Lived Experience

Unit 1 – Recognise and respond appropriately to domestic and family violence

• Support those affected by domestic and family violence
• Values and philosophies of domestic violence work
• At risk groups – women and children
• Rural and regional communities
• Indigenous communities
• Pregnant women
• Economic costs
• Social and health costs
• Historical and political context
• Criminal justice
• Support client and worker safety
• Prevention strategies
• Client and worker safety
• Risk assessment
• The Danger Assessment (DA) scale
• Awareness of types of abuse
• Emotional abuse
• Verbal abuse and social abuse
• Economic abuse and psychological abuse
• Spiritual abuse and physical abuse
• Sexual abuse
• Characteristics of dangerous perpetrators
• Best practice
• Compliance with organisational policies and procedures
• Support for workers exposed to domestic and family violence
• Adequate and inadequate assessments
• Positives and negative outcomes
• Supervisory support
• Standards, procedures and legislation
• Client and worker rights and responsibilities
• The right to safety
• Family violence orders
• Personal safety
• Privacy and confidentiality
• Ethical guidelines
• Right to compensation
• Commonly accepted myths about domestic and family violence
• Rapport, confidence and information exchange
• Positive behaviours demonstrating respect
• Cultural family and individual needs
• Personal responsibility
• Non-verbal communication
• Personal space
• Service delivery priority
• Responding to threats and safety
• Characteristics of the abuser theory
• Victim mentality theory
• Inequality or power theory
• Responding to client needs
• Referrals
• Workplace limitations
• Seeking further assistance
• Prioritising the physical and emotional safety of client, their family and workers
• The Australasian Triage Scale (ATS)
• Strategies to ensure the safety of clients
• Strategies for intervention
• Five rules of setting objectives
• Obtaining the commitment from clients
• Providing information about available services
• Records reports and referral information
• Record keeping systems

Unit 2  – Promote community awareness of domestic and family violence

• Domestic violence information
• Intervention strategies
• Community activities services
• Gaps and inadequacies in services
• Controlling behaviours
• Prevention strategies
• Community service organisations
• Reciprocity with organisations
• Design and evaluate programs
• Domestic violence awareness
• Education programs / campaigns
• Community awareness

Unit 3  – Counsel clients affected by domestic and family violence

• Review existing case information
• Establish professional relationships
• Positive behaviours demonstrating respect
• Behaviours that compromise professional relationships
• Conducting interviews and interactions with clients
• Developing an awareness of risk
• Prevention strategies
• Client/worker safety
• Perpetrators
• Encouraging participation
• Maintaining privacy
• Sensitivity to individual differences
• Specific needs of clients
• Disabilities
• Diverse cultural backgrounds
• Different age groups
• Remote client
• Same sex relationships
• Mental health issues
• Gender issues
• Addiction
• Language barriers
• Promote the rights and responsibilities of clients
• Legislative and statutory requirements
• The right to safety
• Family violence orders
• Personal safety
• Organisational standards and procedures
• Compliance
• Non-compliance
• Appropriate questioning techniques
• General model of intervention
• Perpetrators to accept responsibility for their actions
• Types of abuse
• Prioritisation of needs
• Risk analysis
• Services and resources to meet client needs
• Client to identify and address issues
• Required decisions and changed needed
• Encourage client self-determination
• Acknowledge, encourage and support progress
• Identify plan and document future services
• Indigenous service and support
• Jointly identify client needs
• Client observation
• Conduct analysis (SWAT, PEST)
• Record keeping systems
• Evaluation
• Client introductions
• Effective communication
• Barriers to communication
• Body language and gestures
• Values and attitudes
• Personal values
• Organisational values and guidance
• Skills and knowledge development

Unit 4  – Apply lived experience in mental health peer work

• Expectation of the use of lived experience
• Basic framework and guidelines
• Ways of communicating lived experiences
• Policy and guidelines for disclosure
• Sharing stories from own lived experience
• Disorders, fears and phobia’s
• Eating disorders
• Personality disorders
• Establishing personal boundaries and guidelines
• Clear understanding of an appropriate relationship
• The Recovery Model
• Privacy and consent parameters
• Informed consent
• Goal achievement
• Self-reflection
• Impact on carers and family members
• Holding onto hope for recovery or improvement
• Seeking input about ways to use lived experiences
• Positive sharing
• Impact and implications of sharing
• Building rapport for positive sharing
• Attending behaviour and skilful listening
• Ethics and values
• Miscellaneous ethical issues
• Self-determination
• Accepting and working with difference
• Cultural, linguistic and religious diversity
• Interacting with people from different backgrounds
• Individual needs
• Foreseeable harm
• Breach of duty of care
• Standard of care
• Job roles within an organisation
• Working to reduce the stigma of mental illness
• Overcoming barriers
• Providing hope
• Goal setting

Unit 5  – Apply peer work practices in the mental health sector

• Expectation of the use of lived experience
• Basic framework and guidelines
• Ways of communicating lived experiences
• Policy and guidelines for disclosure
• Sharing stories from own lived experience
• Disorders, fears and phobia’s
• Eating disorders
• Personality disorders
• Establishing personal boundaries and guidelines
• Clear understanding of an appropriate relationship
• The Recovery Model
• Privacy and consent parameters
• Informed consent
• Goal achievement
• Self-reflection
• Impact on carers and family members
• Holding onto hope for recovery or improvement
• Seeking input about ways to use lived experiences
• Positive sharing
• Impact and implications of sharing
• Building rapport for positive sharing
• Attending behaviour and skilful listening
• Ethics and values
• Miscellaneous ethical issues
• Self-determination
• Accepting and working with difference
• Cultural, linguistic and religious diversity
• Interacting with people from different backgrounds
• Individual needs
• Foreseeable harm
• Breach of duty of care
• Standard of care
• Job roles within an organisation
• Working to reduce the stigma of mental illness
• Overcoming barriers
• Providing hope
• Goal setting