Is management your calling? A demand for skilled staff to manage contact and call centres means career advancement opportunities in this industry are excellent.
The Contact Centre Management Program is an online professional development program that will provide you with the skills and knowledge required to effectively manage a contact or call centre. In this management course, you will learn how to support the development of a learning environment where work and learning come together. There is an emphasis on the development of strategies to facilitate and promote learning and to monitor and improve learning performance.
You will also learn to lead and manage continuous improvement systems and processes as well as develop strategies to manage organisational systems within a contact centre environment. In addition, this professional development course will teach you how to plan, implement, direct and evaluate sales team activities.
On conclusion of this course, you will feel confident in your knowledge of management strategies to competently manage a contact or call centre team.
Printed learning materials are available for purchase for this course and can be ordered during enrolment.
