Certificate of Business Management

Unit 1 – Manage business operational plans

• Operational plans
• Resource requirements
• Consultation processes
• Key performance indicators (KPIs)
• Contingency plans
• Risk management
• Develop a proposal
• Plan approval
• Activities and targets
• Resource acquisition
• HR policies and practices
• Recruitment process
• Choosing vendors
• Acquisition of resources and services
• Operational performance
• Review performance systems
• Progress reports
• Profit expectations
• Productivity standards
• Budget and financial information
• Gap analysis
• Fishbone diagram
• Coaching and mentoring programs
• Training sessions
• Variations to operational plans
• Traffic light scoring system
• Under-performance
• Gap analysis
• Fishbone diagram
• Coaching and mentoring

Unit 2 –  Undertake project work

• Access project scope
• Project management
• Force field analysis
• Project parameters
• Project management tools
• Gantt charts
• Critical Path Method
• Project tools and software
• Logistics Support Analysis
• Cost schedule control systems
• Formulate risk management
• Work health and safety
• Risk assessment matrix
• Implementing risk controls
• Health and safety legislation
• Develop project budget
• Indirect, hidden and overlooked costs
• Coaching and mentoring
• Record keeping systems
• Integrity
• Accuracy
• Records registration
• Monitoring resources
• Monitoring finances and quality
• Achieve project deliverables
• Review project

Unit 3 – Coordinate the learning and development of teams and individuals

• Identify formal and informal learning opportunities
• Identify learning requirements of teams and individuals
• Skills audit
• Training needs analysis (TNA)
• Learning plans and learning needs
• Implementation of learning plans
• Organisational procedures
• Using procedures positively
• Inhouse training
• Independent training specialists
• Supporting workplace learning
• Learning opportunities
• Assessing learning needs
• Conducting self assessments
• Benefits of learning
• Communicating the benefits
• Recognising workplace achievements
• Motivation
• Recognition and reward
• Measuring training success
• Evaluating training needs and feedback
• Improvements to learning
• Recording learning development

Unit 4 – Manage budgets and financial plans

• Access budgets and clarify financial plans
• Evaluating a budget
• Clarify financial plans
• Negotiate changes to financial plans
• Contingency plans
• Communicating budgets and plans to team members
• Responsibility accounting
• Providing support to others
• Systems and training
• Monitor expenditure and control costs
• Reporting the budget and expenditure
• Graphs and charts and extracting information
• Reviews and improvements
• Analysis variances
• Improvements to financial management processes
• Implementing and evaluating improvements
• Basic accounting principles
• Accounting systems
• Debits and credits
• The account equation
• Accrual accounting
• Types of budgets and financial plans
• Legislation and ATO requirements
• List of taxation types
• Financial record keeping
• Records required by ATO
• Auditing and legal requirements
• Managing work teams

Unit 5 – Manage people performance

• Work allocation and resources available
• Primary stakeholders
• Develop work plans
• Operational plans
• Organisational and strategic plans
• Key performance indicators (KPI’s)
• Agreement and measurement
• Risk analysis
• Contingency planning
• Review performance management processes
• Management and staff training
• Electronic review process
• Monitor and evaluate performance
• Coaching
• Managing poor performance
• HR procedures
• Document feedback
• Structured feedback sessions
• Performance improvement and develop plans
• Planning, negotiations, plans and records
• Causes of poor performance
• Support mechanisms
• Responding to underperforming individuals
• Performance counselling
• Reinforcing performance excellence
• Giving positive feedback

Unit 6 – Manage organisational customer service

• Identify customer service requirement
• Integrate customer feedback into the business plan
• Resource planning
• Deliver product/service according to customer specifications
• Constraints
• Product quality
• Legislation and regulatory requirements
• Monitor and assess team performance
• Procedures, polices and measurement criteria
• Performance management and measurements
• Support colleagues to meet customer service standards
• Leadership and supervision
• Training, coaching and buddy systems
• Targets and standards
• Monitoring strategies
• Collecting customer feedback
• Managing complaints
• Addressing problems promptly
• Record keeping systems
• Key principles of public relations

Unit 7 – Manage an information or knowledge management system

• Management systems
• Personnel needs
• IM or KM systems
• Secure resources
• Help desks
• Facilitate learning activities
• Cultural change
• Policies and procedures
• Effectiveness of learning activities
• Transfer of learning
• Manage use of IM or KM system
• Policies and procedures
• Security of system
• Policies
• Implementation issues
• Integration and alignment
• Fishbone diagram
• Brain storming
• Manage contingencies
• Review use of IM or KM system
• Analyse effectiveness
• SWOT analysis
• Quality circles
• Review business and operational plan
• System improvements

Unit 8- Implement continuous improvement

• Establish improvements required
• Notify key stakeholders
• Times, processes, and errors
• The Pareto 90.20 rule
• Quality improvement
• Benchmarking
• Documenting information
• Identify new systems and processes
• Force field analysis
• Lewin’s force field analysis
• Affinity diagrams
• Flow charts
• Team involvement in decision-making process
• Encourage positive thinking
• Discourage negative or non-productive thinking
• Selling the benefits
• Risk management
• Using data for benchmarks
• Using workplace systems and technology
• Monitor team performance
• Adopt a strategic approach
• Change management
• Consultation to reinforce changes in the workplace

Unit 9 – Manage team effectiveness

• Team performance plan
• Team purpose
• Roles and responsibilities
• Types of teams
• Workplace culture
• High performance organisations
• Optimal team deployment
• Role of the team
• Performance plans
• Goals and team performance
• SMART goals
• Team performance curve
• Stages of team development
• Facilitate team cohesion
• Team participation
• Policies and procedures
• Ownership of work
• Filling roles
• Charles’ theory
• Skills mapping
• Teamwork processes
• Team feedback
• Reward achievements
• The feedback sandwich
• Address issues and concerns
• Facilitate teamwork
• Increase team participation
• Resolve work performance problems
• Managing poor performance
• Performance counselling
• Resolving team conflict
• Effective team leaders
• Leaders as facilitators
• Liaise with stakeholders
• Stakeholder communication
• Team communication
• Communicate issues and concerns
• Resolving issues
• Resolving conflict