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Certificate of Advocacy

In this online advocacy skills course, you will deepen your understanding of the critical issues of advocacy and the vital planning tools and proven advocacy methods required to put strategies into action. You will also learn how to respond appropriately to client needs and to understand and provide advocacy to those experiencing mental health conditions. 
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Start Anytime
Yes
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Delivery Method
100% Online
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Study Hours
75 hours
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Course Access
12 Months

Are you passionate about social welfare and justice? Advocacy raises awareness and fuels action! So, if you want to deepen your understanding of effective campaigning to promote social justice, this professional development course is ideal for you!

The Certificate of Advocacy will provide you with the knowledge and skills required to represent the interests of those individuals who require advocacy services in the community and health sectors. This online course will take you through the representative role and teach you how to negotiate outcomes and liaise with key people in the advocacy process.

In this online advocacy skills course, you will deepen your understanding of the critical issues of advocacy and the vital planning tools and proven advocacy methods required to put strategies into action. You will also learn how to respond appropriately to client needs and to understand and provide advocacy to those experiencing mental health conditions.

On completion of this course, you will have gained the skills necessary to advocate for individuals and groups within your community and globally using proven methods affecting change.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.  

Course Structure
Unit - Certificate of Advocacy

Unit 1  – Facilitate the interests and rights of clients

  • Client interests, rights and needs
  • Overcoming barriers
  • Advocacy
  • Client referral
  • Community attitudes
  • SODAS decision-making process
  • Client meetings / phone calls
  • Client assessment
  • Implement strategies
  • Identify barriers
  • Optimise outcomes for client
  • Confidentiality
  • Client rights and preferences
  • Duty of care
  • Supervisor consultation
  • Document of client contact
  • Risk management
  • Apply work practices
  • Code of ethics
  • Health and safety
  • Legal requirements
  • Health professionals/specialists
  • Community support
  • Client complaints
  • Progress reviews
  • Feedback
  • Staff competence

Unit 2  – Provide advocacy and representation services

  • Representative role and process
  • Conditions of representation
  • Advocacy
  • Consent to advocacy
  • Guardianship
  • Key support people
  • Resources required
  • Reporting and accountability
  • Decision-making forums
  • Organisational interests
  • Identify concerns
  • Framework for action
  • Interests of individuals or groups
  • Progress reports
  • Negotiate outcomes
  • Liaise with key people
  • Strategic alliances and networks
  • Collaborative planning and action
  • Identify areas of conflict
  • Purpose and objectives
  • Effectiveness of strategies
  • Report outcomes
  • Make improvements

Unit 3  – Provide systems advocacy services

  • Client rights and interests
  • Advocacy
  • Consent to advocacy
  • Advocacy systems
  • Effective strategies
  • Peak industry bodies
  • Advocacy issues
  • Community consultation
  • Consultation processes
  • Effective networking
  • Meetings
  • Action plans
  • Projects and programs
  • Service improvements
  • Surveys and focus groups
  • Breaches of service delivery
  • Complaints assistance
  • Law and ethics
  • Promote service providers
  • Strategic alliances and partnerships
  • Develop a framework for change
  • Review outcomes
  • Lessons learned
  • Areas requiring change
  • Continuous improvement cycle
  • PDCA Cycle

Unit 4  – Respond to Client Needs

  • Client rights and interests
  • Advocacy
  • Consent to advocacy
  • Advocacy systems
  • Effective strategies
  • Peak industry bodies
  • Advocacy issues
  • Community consultation
  • Consultation processes
  • Effective networking
  • Meetings
  • Action plans
  • Projects and programs
  • Service improvements
  • Surveys and focus groups
  • Breaches of service delivery
  • Complaints assistance
  • Law and ethics
  • Promote service providers
  • Strategic alliances and partnerships
  • Develop a framework for change
  • Review outcomes
  • Lessons learned
  • Areas requiring change
  • Continuous improvement cycle
  • PDCA Cycle

Unit 5  – Work With People With Mental Health Issues

  • Establish Respectful relationships with people with mental health conditions
  • Communication and active listening
  • Meeting in a relaxed setting/atmosphere
  • Acting with warmth, be friendly and interested
  • Paraphrasing
  • Rights of individuals
  • Benefits of having a care plan
  • Strengths-based approach
  • Respect for differences
  • Cultural styles and preferences
  • Cross cultural interactions and accommodations
  • Addressing linguistic differences
  • Speaking clearly and simply
  • Supporting the rights of individuals
  • Client rights
  • Confidentiality and privacy
  • Maintaining client profiles
  • Compliance
  • Sharing information with relevant carers
  • Gathering and interpreting information from
  • Mental health issues
  • Recovery model
  • Ability for the person to address their own needs
  • Family and carers providing a secure base
  • Strategies to improve family and carer involvement.
  • Managing personal values and attitudes
  • Organisational values and guidelines
  • Duty of care
  • Foreseeable harm
  • Dignity of risk
  • Asserting right of dignity
  • Progress towards goal
  • Data access from medical practitioners
  • Delivery of services to client
  • Service plan (case manager and client)
  • Care strategies and goal setting
  • Setting realistic targets
  • Upholding the persons rights
  • Person-centred approaches
  • Family sensitive approaches
  • Community development and education
  • Interventions to promote mental health
  • Case management
  • Psychosocial rehabilitation
  • Supported employment
  • Peer support – self help
  • Crisis situation responses
  • Early intervention/prevention
  • Residential services
  • Service plans and delivery
  • Records management
  • What to include in case notes
  • Personal limits
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Estimated Duration
75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Career Outcomes
  • Student Advocacy and Support Officer
  • Community Advocacy Officer
  • Advocacy Officer
  • Counselling Roles
Enrol & start today
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Certificate of Advocacy
$499.00
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About Us

At Australian Online Courses, we are passionate about helping individuals from diverse backgrounds achieve their career goals. Since 2008, we have created opportunities for people in Australia and around the world.

Our Difference

What sets us apart is that we genuinely care about your career development. That’s why flexible study schedules, competitive pricing and exceptional customer and student support are at the heart of what we do. Our comprehensive courses, developed in consultation with industry employers, provide the skills and knowledge necessary for success in your current role or to pursue new opportunities.

Our state-of-the-art eLearning platform means you can study anywhere, anytime. So, enrol today and get the skills and confidence you need to achieve your career dreams, big or small.

Graduation

A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.

How to Enrol

You can enrol online by clicking Get Started on any course page under Enrol & Start Today. Follow the prompts to complete your enrolment as an individual, business, or service provider.

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Enrol via Telephone 1300 76 2221 (Business Hours)

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  • Professional development that is widely recognised and respected;
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  • Study online, anywhere via our elearning system;
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  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support via email;
  • We offer twelve (12) months’ access, with extensions available upon application (fees apply);
  • Course may be tax deductible; see your tax advisor.

There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18 with a competent level of English. For those under 18, please complete the Parent/Guardian Consent Form before enrolling.

To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

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This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.

No. All courses are delivered online via our LMS and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.

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