Communication is at the heart of everything we do. Ideally, it should be a two-way process. While one person is providing information, the other should not only understand what is said but show they are receptive to the information. The ability to communicate effectively requires strong verbal and listening skills, and both are vital employee assets in any business environment.
Communicate With Influence is an online program that will help you improve your interpersonal communication skills, choose the right communication method to convey your message, and communicate with confidence both verbally and non-verbally.
In this personal development course, you will explore the art and science of communicating with influence, build trust with those you are communicating with, and learn to fine-tune your listening skills by asking the right questions.
You will also gain insights into miscommunication (the signs and how to resolve it), how to make an impact with non-verbal behaviours, and how to capture the attention of senior executives.
On completion of this course, you will be able to communicate efficiently and effectively, which will improve your morale and productivity, and enhance your relationships with your company, clients and colleagues.
Course Structure
Unit - Communicate with Influence
- Presenting materials
- Confirming permission
- Confidentiality
- Identify audience needs
- Information needs
- Seek referral
- Addressing a meeting
- Complaints
- Communication barriers
- Suspicious inquiries
- Organisation standards and procedures
- The definition process
- The identification process
- Documenting potential issues and problems
- Prepare positions and supporting arguments
- Prepare for a negative customer response
- Areas of common ground
- Consulting with affected parties
- Solutions
- Legal requirements for consultation
- Document negotiation outcomes
- Schedule routine meetings
- Legal and ethical requirements of meetings
- Distribute meeting materials
- Conducting meetings
- Contribute to discussions
- Seek consensus on meeting objectives
- Summarise and distribute outcomes
- Identify forums
- Seating arrangements
- Tone structure and style of communication
- Communicating with others
- Non-verbal communication
- Cross-cultural communication
- Provide opportunity for questions
- Evaluate presentation
- Identify areas for improvement
- Constructive feedback
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I enjoyed the content of the course, and found that the assessments suitably reflected the content
K. McCormack, Canterbury, NSW | Communicate With Influence
I really enjoyed the online course ‘Communicate with Influence’ and would happily recommend it to other learners. The content was very informative and practical as well as being easy to follow and navigate around. The assessment questions were relevant to the chapter topics and based on real-life scenarios. Overall, another wonderful course studied through AOC!
M. Tziotis, Canterbury, NSW | Communicate with Influence
The learning material and platform were really easy to use. The assessment and quizzes pushed me to demonstrate my understanding.
K. Olive, Park Avenue, QLD | Communicate with Influence
Easy access, quick response from tutor, self-paced development
J. Shen, Ultimo, NSW | Communicate With Influence
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional development for office professionals, managers and those wishing to enhance their communication skills.
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