Certificate of Youth and Family Intervention

Unit 1 – Work with those at risk of homelessness

• Homelessness
• Personal values/ attitudes
• Stereotyping
• Identify barriers
• Safe, secure housing
• Risk of homelessness
• Low income
• Domestic violence
• Drug and alcohol abuse
• Refugees and asylum seekers
• Mental illness
• Employment services
• Case management
• Referral procedures
• Rental subsidies
• Early intervention
• Mandatory reporting
• Physical abuse
• Psychological /emotional abuse
• Recognising neglect
• Confidentiality
• Domestic violence
• Interventionist strategies
• Crisis housing
• Advocacy

Unit 2 – Develop and facilitate case management

• Case management meetings
• Decision making
• Planning meetings
• Recording
• Client rights
• Disability legislation
• Define individual needs
• Family needs and rights
• Approach to case management
• Facilitate client setting of goals
• Rights of appeal
• Case management plan
• Facilitate case management
• Complex and high risk situations
• Anger
• Anxiety
• Critical incidents
• Case review
• Elements of negotiation
• Client preparation for closure
• Impact on the client and family

Unit 3 – Undertake case management in child protection

• Assess client needs and risks
• Develop assessment plan
• Support and prevention strategies
• Intervention process
• Client rights of appeal
• Case plan management
• Client strengths
• Addressing client needs
• Client goals and objectives
• Contingency plans
• Evaluation processes
• Case review
• Supervisor consultation
• Case conference meetings
• Prepare client for meeting
• Conflict resolution
• Identify participant needs
• Prepare case history
• Identify service providers
• nature of advocacy and support
• Negotiate client agreement
• Represent the client
• Confidentiality
• Evaluate client progress
• Achievement of case plan goals
• Implement case closure

Unit 4 – Work effectively in child protection

• Quality care
• Roles and responsibilities
• Reporting child abuse
• Investigations and substantiations
• Care and protection orders
• Jurisdiction
• Responding to notifications
• Personal values and attitudes
• Risk management
• Indicators of child abuse and neglect
• Reporting concerns
• Show respect and warmth
• Lines of accountability
• Consultations and explaining decisions
• Client rights
• Work related stress
• Relaxation techniques
• Emergency situations
• Emotional responses

Unit 5 – Facilitate family intervention strategies

• Community family needs
• Social and cultural perspectives
• Interview processes
• Levels of need
• Privacy principles
• Confidentiality
• Assessment tools
• Socioeconomic backgrounds
• Communication styles
• Family law framework
• Court orders
• Restraining orders
• Parenting skills
• Parental alcoholism
• Family inclusive services
• Post-natal depression
• Crisis support / policy
• Coordinating client support
• Urgent responses
• Signs of suicide
• Community service programs
• Educational parenting practices
• Review monitor practice
• Family support services
• Client satisfaction (Feedback)

Unit 6 – Work with clients in social housing

• Social housing sector
• Housing for people with disabilities
• Community housing
• Emergency accommodation
• Social housing framework
• Supported housing assistance program (SHAP)
• Public and social housing
• Purpose-built homes
• Transitional housing
• NFP affordable housing program
• Law and ethics
• Confidentiality
• Disclosure
• Privacy
• Mandatory reporting
• Health and safety
• Sex discrimination legislation
• Social housing reform
• Independant Living Units (ILUs)
• Impacts of homelessness
• Lack of employment / low income
• Women and children
• Drugs, alcohol and mental illness
• Social housing agencies
• Cultural issues
• Legal issues
• Community development approach
• Case management
• Housing information and referral (HIR)
• Outreach model
• Tenancy management
• Convention of the Rights of the Child (CRC)
• Discrimination
• Client service plans

Unit 7 – Planning with at-risk children and young people and their families

• Client services
• Intervention strategies
• Develop case plans
• Case management
• Permanency planning
• Agency information
• Referrals
• Prioritise client needs
• Risk management
• Early interventions
• Home visits
• Linguistic barriers
• Case management / plan
• Relevant information
• Review case plan
• Organisation policies and procedures