Certificate of Chaplaincy, Pastoral and Spiritual Care

Unit 1 – Planning for pastoral and spiritual care 

• Pastoral and spiritual care work
• Legislatory requirements
• Privacy and confidentiality
• Health and safety
• Equal opportunities
• Anti-discrimination legislation
• Child protection legislation
• Organisation policies and procedures
• Privacy
• Digital media and social media
• Records management
• Code of practice
• Professional and ethical standards
• Rights and responsibilities
• Breaches of client rights
• Advocacy groups
• Informed consent
• Communication techniques
• Pastoral networks and resources
• Pastoral care full range of services
• World religions
• Limitation and parameters
• Escalation and crisis procedures
• Collaborative processes
• Conflicting interests
• Reporting potential crisis situations
• Threatening behaviours
• Opportunities for referral
• Eligibility criteria
• Referral processes
• Internal and external contacts
• Networks benefit organisations
• Spiritual care support
• Establish professional supervision
• Mentoring requirements
• Definition of supervision
• Frequency of supervision
• Establishing rapport
• Active listening
• Feedback to improve pastoral care
• Receiving feedback
• Review own communication
• Professional development

Unit 2 – Use communication to build relationships 

• Communicating effectively with clients
• Building rapport
• Compromising behaviours
• Active listening
• Effective questioning
• Data security
• Professional boundaries
• Formal presentations
• Media resources
• Communication protocols
• Exchanging information
• Tips for providing information to clients
• Policies and procedures
• Law and ethics
• Specific customer needs
• Seeking help from others
• Referral processes
• Communication barriers
• Conflict resolution
• Threatening behaviours
• Meetings and agendas
• Facilitating meetings
• Discussing relevant issues
• Effective group discussions
• Meeting participation
• Conflict between participants
• Recording/minute taking
• Distribution of minutes / reports
• Evaluation processes
• Continuous improvement

Unit 3 – Specialist interpersonal and counselling interview skills 

• Communicate effectively
• Communication barriers
• Communication models
• Environmental and individual factors
• Cultural issues
• Use of language
• Disabilities
• Signage and symbols
• Client-counsellor relationship
• Communication checklist
• Questioning skills
• Client-centred interactions
• Establishing rapport
• Empathy and sympathy
• Honesty and openness
• Body language
• Conflict resolution
• Learning styles
• Non-verbal communication cues
• Communication techniques
• The rules of communication
• Feedback
• Case note taking
• Security of records
• Legal and ethical requirements
• Privacy
• Duty of care
• Counselling interviewing skills
• Sequence of an interview
• Counselling skills
• Key objectives
• The initial session
• Assessment interviews
• Standardised assessments
• Engaging with client
• Structured approach
• Specialised counselling techniques
• Process of negotiation
• Reframing and focusing
• Solution-focused questions
• Changing client behaviour
• Goal setting
• Self-advocacy
• Cognitive behaviour therapy
• Self-care
• Shifting client’s feelings
• Coping strategies
• Strong client emotional reactions
• Distress or crisis
• Self-evaluation
• Self-awareness
• Effect of own values and with client
• Managing own values and attitudes
• Mutual respect
• Training and development
• Action learning sets
• Self-development plans
• Implement goals
• Conferences and networking
• Professional memberships

Unit 4 – Provide pastoral and spiritual care

• Spiritual and pastoral issues
• Monitoring mental wellbeing
• Spiritual wellbeing
• Determine specific issues
• Client or community’s needs
• Identify pastoral and spiritual care
• Develop a support plan
• Individual or community support
• Significant life events and attitudes
• Providing ritual symbol
• Providing support to family
• Support networks for ongoing support
• Assisting carers
• Role of pastoral care workers
• Engaging in discussion groups
• Ethical and moral guidelines
• Organisation procedures
• Organisation protocols
• Pastoral care in schools
• Review and reflect on pastoral care
• Provision and support
• Evaluate needs with supervisor
• Performance reflection
• Identify ways to improve practices
• Professional supervision
• Give and receive feedback
• Acting on feedback
• Training
• Professional development
• Maintaining records
• Documenting care
• Privacy and confidentiality
• Disclosure and requirements