Certificate of Domestic and Family Violence

Unit 1 – Recognise and respond appropriately to domestic and family violence

• Support those affected by domestic and family violence
• Values and philosophies of domestic violence work
• At risk groups – women and children
• Rural and regional communities
• Indigenous communities
• Pregnant women
• Economic costs
• Social and health costs
• Historical and political context
• Criminal justice
• Support client and worker safety
• Prevention strategies
• Client and worker safety
• Risk assessment
• The Danger Assessment (DA) scale
• Awareness of types of abuse
• Emotional abuse
• Verbal abuse and social abuse
• Economic abuse and psychological abuse
• Spiritual abuse and physical abuse
• Sexual abuse
• Characteristics of dangerous perpetrators
• Best practice
• Compliance with organisational policies and procedures
• Support for workers exposed to domestic and family violence
• Adequate and inadequate assessments
• Positives and negative outcomes
• Supervisory support
• Standards, procedures and legislation
• Client and worker rights and responsibilities
• The right to safety
• Family violence orders
• Personal safety
• Privacy and confidentiality
• Ethical guidelines
• Right to compensation
• Commonly accepted myths about domestic and family violence
• Rapport, confidence and information exchange
• Positive behaviours demonstrating respect
• Cultural family and individual needs
• Personal responsibility
• Non-verbal communication
• Personal space
• Service delivery priority
• Responding to threats and safety
• Characteristics of the abuser theory
• Victim mentality theory
• Inequality or power theory
• Responding to client needs
• Referrals
• Workplace limitations
• Seeking further assistance
• Prioritising the physical and emotional safety of client, their family and workers
• The Australasian Triage Scale (ATS)
• Strategies to ensure the safety of clients
• Strategies for intervention
• Five rules of setting objectives
• Obtaining the commitment from clients
• Providing information about available services
• Records reports and referral information
• Record keeping systems

Unit 2  – Promote community awareness of domestic and family violence

• Domestic violence information and services
• Data accuracy
• Evaluation strategies
• Resources and services
• Community activities and services
• Organisational philosophy
• Gaps and inadequacies in services
• Meeting client needs
• Reviewing the relevance of services
• Quality of source materials
• Domestic and family violence (DFV) information
• Research
• Domestic Violence behaviours
• Controlling behaviours
• Support community participation
• Enlisting support
• Communication and interpersonal skills
• Reciprocity
• Prevention strategies
• Community service organisations
• Reciprocity with organisations
• Design and evaluate programs
• Communicating and promoting awareness
• Promotional messages
• Promoting service delivery
• Addressing gaps
• Domestic violence awareness
• Education programs / campaigns

Unit 3  – Counsel clients affected by domestic and family violence

• Review existing case information
• Establish professional relationships
• Positive behaviours demonstrating respect
• Behaviours that compromise professional relationships
• Conducting interviews and interactions with clients
• Developing an awareness of risk
• Prevention strategies
• Client/worker safety
• Perpetrators
• Encouraging participation
• Maintaining privacy
• Sensitivity to individual differences
• Specific needs of clients
• Disabilities
• Diverse cultural backgrounds
• Different age groups
• Remote client
• Same sex relationships
• Mental health issues
• Gender issues
• Addiction
• Language barriers
• Promote the rights and responsibilities of clients
• Legislative and statutory requirements
• The right to safety
• Family violence orders
• Personal safety
• Organisational standards and procedures
• Compliance
• Non-compliance
• Appropriate questioning techniques
• General model of intervention
• Perpetrators to accept responsibility for their actions
• Types of abuse
• Prioritisation of needs
• Risk analysis
• Services and resources to meet client needs
• Client to identify and address issues
• Required decisions and changed needed
• Encourage client self-determination
• Acknowledge, encourage and support progress
• Identify plan and document future services
• Indigenous service and support
• Jointly identify client needs
• Client observation
• Conduct analysis (SWAT, PEST)
• Record keeping systems
• Evaluation
• Client introductions
• Effective communication
• Barriers to communication
• Body language and gestures
• Values and attitudes
• Personal values
• Organisational values and guidance
• Skills and knowledge development

Unit 4 – Respond to suspected abuse

• Identifying signs of suspected abuse
• Physical abuse
• Emotional and psychological abuse
• Sexual abuse
• Domestic violence
• Impact on children
• Men as victims
• Neglect
• Noting behaviours
• Reviewing information
• Action plans
• Determining level of risk
• Legal and organisational reporting
• Duty of care
• Child protection and privacy legislation
• Child questioning
• Decisions involving minors
• Supporting people experiencing abuse
• Assessing effects of abuse
• Course of action required
• Consent from the client
• Strategies to manage the perpetrator
• Monitor and review action plan
• Documenting requirements
• Policy and procedures
• Confidentiality and security
• Systems and procedures
• Act on suspicion and disclosure of abuse
• Reporting problems
• Improving systems and procedures