Certificate of Domestic and Commercial Cleaning

Unit 1 – Clean Hard Floor Surfaces

• Work orders
• Basic order information
• Types of hard floor surfaces
• Wet and dry soiling
• Effects of soiling on hard floor surfaces
• Dust
• Heavy dirt build-up
• Food and beverages
• Liquids and oils
• Equipment for hard floor surfaces
• Broom and mop types
• Chemicals for hard floor surfaces
• Safety data sheets (SDS)
• Heavy-duty floor degreaser
• Health and Safety
• Poison safety signage
• Personal protective equipment (PPE)
• Clear area to be cleaned
• Cleaning techniques
• Equipment checks
• Calculate and prepare chemicals
• Workplace procedures and hygiene standards
• Waste disposal
• Cleaning and storing equipment
• Storing chemicals and other items
• Reporting faulty equipment
• Completing workplace cleaning schedule

Unit 2 – Clean Carpets

• Assess carpet type and job requirements
• Types of carpet fibres
• Job requirements/work order
• Worksite hazards and risks
• Heath and safety induction
• Refresher training
• Risk management
• Determine the carpet cleaning process
• Select appropriate equipment and rectify faults
• Carpet cleaning equipment
• Equipment checks
• Cleaning chemicals
• Hazardous substances
• Eco-friendly cleaning
• First-aid measures
• Using signs and barricades
• Noting pre-existing stains and damage
• Carpet cleaning checklist
• Cleaning carpets – remove furniture
• Safe manual handling (lifting techniques)
• Cleaning standards
• Company requirements
• Carpet cleaning steps
• Vacuuming
• Bonnet cleaning
• Hot water extraction
• Dry/wet foam shampoo
• Encapsulation
• Communication with supervisors
• Reporting results
• Clean worksite
• Dispose of collected soil and waste
• Hazardous waste
• Wastewater
• Ergonomic principles
• Clean check and store equipment and PPE
• Equipment maintenance
• Store or dispose of unused chemicals
• Emergency response procedures
• Chemical spills
• Evacuation procedures

Unit 3 – Clean Glass Surfaces

• Assess and clean glass surfaces
• Glass types and surfaces
• Assess the extent of cleaning required
• Job requirements
• Assess hazards and control risks on a work site
• Health and safety induction
• Refresher training
• Risk management
• Surface soils and confirm techniques
• Pre-existing damage and defects
• Select appropriate equipment
• Equipment checks
• Select cleaning chemicals
• Hazardous substances
• First-aid measures
• Personal protective equipment (PPE)
• Sign and barricades
• Choose appropriate equipment
• Remove soil, waste water and chemicals
• Communication devices
• Remove signs and barricades
• Dispose of soil and waste
• Manual handling techniques
• Hazardous water and wastewater
• Check clean and store equipment and PPE
• Store and dispose of unused chemicals

Unit 4 – Clean Using Environmentally Sustainable Work Practices

• Confirm sustainable practices
• Sustainability and targets
• Use SMART criteria
• Discuss resource consumption
• Measure resource usage
• Identify resource efficiency issues and benefits
• Environmental Management System (EMS)
• Identify resource efficiency issues
• Convey information
• Report breaches
• Regulations and plans for rectification
• Regulations and legislation
• International regulations
• Law and ethics
• Breaches
• Manage water usage and minimise waste
• Hazardous waste and wastewater
• Waste management practices
• Team meetings – identify areas for improvement
• Discuss suggestions for improving efficiency

Unit 5 – Clean and Maintain Furniture and Fittings

• Assess the condition of the furniture and fittings
• Review job requirements and clarify issues
• Surface types
• Soil types
• Determine job requirements
• Workplace health and safety
• Hazards and risks
• Risk management
• Cleaning techniques for different surfaces
• Selecting cleaning chemicals
• Eco-friendly cleaning
• Selecting cleaning equipment
• Pre-existing damage is identified
• Clearing work area
• Furniture covered with drop sheets
• Safe manual handling
• Health and safety
• Cleaning furniture
• Dusting, wiping and polishing
• Scrubbing and vacuuming
• Cleaning methods
• Cleaning floors
• Checklist for completion of cleaning job
• Check the working order of electrical fittings
• Soil and waste disposal
• Hazardous waste and wastewater
• Clean and store equipment and PPE
• Dispose or store unused chemicals

Unit 6 – Clean Using Microfibre and Chemical-Free Techniques

• Assess the area to be cleaned and confirm requirements
• Surface types
• Wet area surfaces
• Fittings and fixtures
• Furniture and fittings
• Assess area to be cleaned
• Soil type
• Identify pre-existing damage
• Worksite hazards
• Risk management
• Selecting microfibre cleaning equipment
• Types of microfibre clothes
• Using microfibre cloths
• Flat surfaces
• Microfibre mops and dusters
• Washing drying and sanitising microfibre cleaning equipment
• Storing microfibre equipment

Unit 7 – Clean Wet Areas

• Report soil types and areas requiring special treatment
• Wet area surfaces
• Fittings and fixtures
• Assess wet areas to be cleaned
• Job requirements/work order
• Assess hazards and control risks
• Heath and safety induction
• Risk management
• Report any pre-existing damage
• Select cleaning chemicals and techniques necessary
• Hazardous substances and wastewater
• Cleaning techniques
• Select cleaning equipment required
• Equipment checks
• Removing loose soil from the site
• Despatch soiled items for laundering
• Clean fixtures, fittings and surfaces
• Remove dust and cobwebs
• Mopping, polishing and scrubbing
• Sweeping and wet wiping
• Heavy soiling, graffiti and stained surfaces
• Communicate job to supervisors
• Replenish consumables
• Dispose of collected soil and waste
• Safe manual handling
• Large waste items
• Clean check and store equipment and PPE
• Dispose of chemicals