Whether you’re a team member, manager, or aspiring leader, this course will provide you with valuable strategies to handle conflict professionally for a stronger, more respectful workplace.
Managing Conflict at Work is a professional development course that provides the knowledge and skills to recognise, understand and successfully resolve conflict in the workplace.
In this conflict management course, you will learn about your conflict style, recognise early signs of unresolved issues, active listening, non-defensive communication, and assertiveness. You will also learn how emotional triggers, cultural differences, and generational expectations can influence conflict resolution dynamics.
You will also explore conflict resolution strategies like interest-based negotiation and mediation, learning when to intervene or step back. You will also learn to ensure team behaviours are consistent with workplace policies, encourage early intervention, and promote open communication for a conflict-resilient workplace culture.
On completion of this course, you will feel confident in handling conflict in the workplace to maintain team morale and productivity.
Printed learning materials may be available free to print for this course. Requests can be made by contacting us.
