Online Office Administration Certificate Course

Are you ready to launch your career in office or business administration? Whether you work in administration or want to change careers, our comprehensive online office and business administration course is ideal for entry-level roles in office or business administration.

The Certificate of Office and Business Administration is designed to provide graduates with the skills and knowledge needed to succeed in an office environment across a variety of business settings.

In this business administration course, you will learn how to communicate professionally in both verbal and written communications, manage your personal work priorities, design and develop business documents, manage customer service, organise meetings and schedules, and use business software applications. You will also discover how to develop effective workplace relationships, improve workgroup processes, and resolve issues, problems, and conflicts.

On completion of this course, you will feel empowered to manage, organise and maintain all business administrative tasks for a professional workplace.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.

Course Structure

Unit - Certificate of Office and Business Administration

Unit 1 – Design and produce business documents

Technology and software requirements
Business suites
Word processing
Desktop publishing
Spreadsheets
Software applications – what is it to be used for?
Software suitable for specific tasks
Layout and style
Document design principles
Format and style
Identifying, opening and creating files
Opening a Microsoft Office program
Creating files
Designing a document
Templates
Styles and working with themes
Organisational requirements
Editing
Checking documents meet task requirements
Enhancements to formatting
Creating a mail merge
Storing and saving documents appropriately
Difficulties with document design and production
Help functions
Proofreading (spelling, grammar and punctuation)
Changes
Saving and naming documents
Document presentation
Printing and PDF file format

Unit 2 – Apply communication skills

Identify your work tasks
Channels of communication
Verbal, written and visual communication
Identify organisation channels
Identify stake holders
Seek advice from supervisors
Purpose and planning communication
Closed and open questions
Speaking skills
Effective listening
Non-verbal communication
Body language
Using symbols to communication
Seek and respond to feedback
Format requirements
Document proposals
Policies and procedures
Templates and style guides
Drafting proposals and submit for approval
Editing and formatting

Unit 3 – Organise personal work priorities

Develop work goals and Key performance indicators (KPI’s)
Organisational objectives
Team goals
Personal work goals
KPI’s
Time management
Prioritising tasks
Urgency – urgent/non urgent tasks
Minimising constraints
Providing training for workers
Developing a work plan
Risk assessment and contingencies
Performance issues
Work standards
Work variations – not providing quality of service
Seeking feedback
Performance reviews
Signs and symptoms of stress
Needing extra support
Identifying skills gaps
Personal and professional development needs
What skills do you need to improve?
Accessing learning support
Recording achievements
Incorporate feedback into learning plans
Organisational policies and procedures
Signs of workplace stress

Unit 4 – Organise schedules

Establish schedule requirements
Organisational requirements for staff planning tools
Planning tools
Appointment types
Items to diarise
Features of scheduling systems
Daily tasks
Appointment schedules consultatively
Recurring appointments and deadlines
Scheduling new appointments according to timelines
Negotiating arrangements to appointments
Record and manage appointments and schedules
Seek feedback on schedules
Effectiveness of schedules
Identify improvements
Regular meetings

Unit 5 – Organise business meetings

Type and purpose of meeting
Meeting types
Frequency options
Legal, ethical and organisational requirements
Meeting arrangements
Prepare notice of meeting, agenda and meeting papers
Distribute documentation and meeting details
Confirm required resources (speakers and printed materials)
Taking meeting notes
Assign minute taker
Key decisions and actions
Accurate minutes
Distribute meeting materials within designated timelines

Unit 6 – Work effectively with others

Develop effective workplace relationships
Roles and responsibilities
Team structure
Team responsibiltiies
Informal meetings
Request and apply feedback
Supporting your team
Workgroup goals
Sharing information
Team performance
Continuous improvement
Training, coaching and mentoring
Team culture and diversity
Values, beliefs and biases
Communication skills
Communication styles
Managing conflict
Workgroup issues and conflicts

Unit 7 – Use business software applications

Purpose, audience, format and presentation
Technology and software
Functions of technology
Ergonomic requirements
Organisational requirements
Input devices
Enter information correctly
Formatting documents
Help functions
Review and edit final information
Editing and proofreading
Spelling and grammar
Name and store a document
Work health and safety requirements
WHS business and employee requirements
State and Territory requirements

Unit 8 – Under project work

Access project scope
Project management
Force field analysis
Project parameters
Gantt charts
Critical Path Method
Project tools and software
Logistics support analysis
Cost schedule control systems
Risk management
Work health and safety
Health and safety legislation
Develop project budget
Indirect, hidden and overlooked costs
Coaching and mentoring
Integrity
Accuracy
Records registration
Monitoring resources
Monitoring finances and quality
Achieve project deliverables
Review project

Estimated Duration

100 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Career Outcomes

Receptionist/Office Administration
Junior Office Administration
Administration Assistant
Clerical Assistant

My interactions with tutors were always pleasant.