A career that takes you to luxurious and exotic locations, hotel management is a dynamic and rewarding career choice. Whether you’re just starting your career or looking to advance in your current role, this course is ideal for your professional development.
The Certificate of Hotel Management is a professional development course that provides the expertise you need to succeed in the hotel management industry.
In this hotel management course, you’ll explore front office operations, housekeeping, food and beverage management, financial planning, marketing, and leadership development. You will also learn strategies to optimise customer satisfaction, hotel revenue and team building to deliver exceptional experiences while driving business success.
You’ll also explore the latest industry trends, operational challenges, and strategic decision-making strategies to ensure successful operations, financial management and strategic leadership in hotel management.
On completion of this course, you will have a solid foundation for successful hotel operations, guest services, financial management and leadership development.
Course Structure
Unit - Certificate of Hotel Management
Unit 1 – Introduction to Hotel Management
- Introduction to hotel management
- Global hospitality industry
- Hospitality industry trends
- Digital transformation and smart hotels
- Sustainability and eco-friendly hospitality
- Experienced-based travel
- Hybrid hospitality
- All-inclusive resorts
- Hotel organisation structures
- Key hotel departments
- The General Manager
- Roles and responsibilities
- Types of hotels
- Hotel start ratings
- Hospitality industry challenges
Unit 2 – Front Office Operations
- Introduction to front office operations
- Managing reservations
- Managing check-in/out
- Understanding guest expectations
- Building long term guest relationships
- Customer service strategies
- Handling complaints
- Managing special requests
- Coordination with housekeeping
Unit 3 – Housekeeping and Maintenance Management
- Introduction to housekeeping and maintenance
- Maintaining cleanliness and hygiene standards
- Housekeeping team management
- Quality control and compliance
- Preventive maintenance
- Asset management
- Best practices for preventive maintenance
- Sustainability in housekeeping
Unit 4 – Food and Beverage Management
- Introduction to Food and Beverage Management
- Food and beverage service models
- Food, safety and hygiene
- HACCP Standards
- Sanitation and cross-contamination
- Compliance with health regulations
- Kitchen inventory management
- Managing bars and beverage service
- Workflow efficiency
- Equipment maintenance
- Menu planning
- Menu cost control strategies
- Event and catering management
Unit 5 – Financial Management
- Introduction to financial management
- Budgeting and financial planning
- Types of budgets
- Financial planning for long-term success
- Revenue management and pricing strategies
- Financial forecasting and analysis
- Understanding financial statements and reports
- Income statements
- Balance sheet
- Cash flow statement
- Operational budgeting
- Capital budgeting
- Cash flow budgeting
- Cost control and profit optimisation
Unit 6 – Human Resource Management
- Introduction to Human Resource Management
- Identifying staffing needs
- Effective recruitment strategies
- Selecting the right candidates
- Conducting effective interviews
- Behavioural interview questions
- Situational interview questions
- Skill-based assessments
- Unconscious bias
- Active listening
- Training and development
- Employee engagement
- Performance management
- Workplace culture and leadership
- Legal and ethical considerations
Unit 7 – Marketing and Sales
- Introduction to marketing and sales
- Branding and positioning
- Digital marketing
- Search engine optimisation (SEO)
- Social media marketing
- Developing a social media marketing strategy
- Content creation and curation
- Email marketing and personalisation
- Paid advertising
- Managing online reviews
- Sales strategies
- Corporate partnerships
- Useful tools for social media
Unit 8 – Enhancing the Customer Experience
- Enhancing the customer experience
- The psychology of guest satisfaction
- Guest-centric hotel design
- Personalisation strategies
- Handling complaints
- Conflict resolution
- Service-recovery model
- Turning negative reviews into positive reviews
- Loyalty programs
- Repeat business strategies
- Technology and innovation in customer experience
- VIP and luxury guest services
Unit 9 – Event and Conference Management
- Introduction to event and conference management
- Hotel event planning
- Understanding client needs
- Venue selection and setup
- Budgeting and cost management
- Event logistics and operations
- Coordinating with vendors and service providers
- Event timelines and scheduling
- Pre-event communication
- Staying aligned with customer needs
- Vendor and staff coordination
- Risk management framework
- Setup and preparation
- Attendee arrival
- Structured events
- Free-flowing events
- Closing and teardown
- The attendee experience
- The attendee journey
- Gathering feedback
Unit 10 – Leadership and Strategic Management
- Introduction to Leadership and Strategic Management
- Decision-making in hotel management
- Critical thinking and data-driven decision making
- Problem-solving strategies
- Problem-solving frameworks
- Crisis management
- Leadership mindset
- Strategies for developing a leadership mindset
- Emotional intelligence
- Self-awareness
- Strategic thinking and vision
- Effective communication
- Adaptability and crisis management
- Employee development and motivation
- Leading by example
Study Hours
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Approval and Recognition
Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.
Testimonials
Click to See What Our Students Say
Studying with Australian Online Courses provided a highly positive and enriching educational experience. The well-structured online platform provided a very straightforward approach which allowed me to easily follow through with this course in my field of study. Highly recommended 5*
Daniel | Victoria, Malta | Certificate of Hotel Management
I thoroughly enjoyed this course and look forward to working in this industry.
Belinda | Dudley, NSW | Certificate of Hotel Management
The course content gave me a great overview of the hotel management industry and was easy to complete.
K. Pack, Cornubia, QLD | Certificate of Hotel Management
Very useful and up to date course.
Chao | Burwood East, VIC | Certificate of Hotel Management
I loved every bit of it.
Benetti, Cape Paterson, VIC | Certificate of Hotel Management
Easy to understand and complete.
Hudson, Toowong, QLD | Certificate of Hotel Management
Great system for learning and very easy to understand. Support is available when needed and response time is excellent. Course learning objectives and questions are great and cover the vast majority of information required for learning. Very simple and straight to the point. Great course, had a great time with the learning process. Tips are provided that allowed me to seek the information I needed myself.
Howden, Preston, VIC | Certificate of Hotel Management
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
- Hotel Manager
- Assistant Manager
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