Transform how you communicate in challenging situations to experience positive outcomes for you and your organisation. Whether you’re a manager, HR professional, educator, team leader, or anyone navigating complex discussions or resolving conflict, this course is ideal for you!
Lead Difficult Conversations is an online professional development course that provides the tools and insights necessary to master the art of handling challenging dialogues successfully in your professional and personal life.
In this communication course, you will learn the skills, strategies, and tools necessary to approach difficult conversations with confidence, empathy, and clarity. You will also learn to prepare, conduct, and follow up on difficult conversations to maintain relationships and foster a productive and respectful working environment.
On completion of this course, you will have gained the theoretical knowledge and skills to incorporate effective communication techniques to lead difficult conversations.
Printed learning materials are available for purchase for this course and can be ordered during enrolment.
