Team Leader Preparation Program

Unit 1 – Communicate effectively as a workplace leader

• Communication models
• Contexts that affect communication
• Clichés and colloquial words
• Environment and personnel factors
• Hearing and visual impairments
• Communication outcomes
• Verbal communication
• Written communication
• Business writing
• Communication barriers
• Law and ethics
• Media channels
• Workplace meetings
• Presentation sins
• Telephone calls
• Video conferencing
• Letters, memos and reports
• Online communications
• Disrespectful communication
• Cultural differences
• Positive communication
• Two-way communication
• Using diaries
• Leadership improvements
• Communication processes

Unit 2 – Lead team effectiveness

• Plan team outcomes
• Team purpose
• Roles responsibilities and goals
• Team work
• Developing teams
• Supporting team members
• Types of teams
• Belbin’s eight team roles
• Leadership styles
• Develop team cohesion
• Operational aspects
• High performing teams
• Effective teams
• Diversity and team effectiveness
• Individual development
• Effective meetings
• Recognise and address issues
• Team leader role
• Negotiation
• Model expected behaviours
• Encourage participation
• Positive team culture
• Getting a dysfunctional team back on track
• Line manager/management communication
• Productivity and progress reporting
• The three F’s
• Communicating change
• Poor performance

Unit 3 – Lead effective workplace relationships

• Work teams needs
• Workplace information sources
• Workplace culture
• Cultural and social diversity
• Communication
• Employee contribution to work issues
• Effective resource management
• Information sharing
• Continuous improvement processes
• Conflict resolution
• Integrity and respect for colleagues
• Frontline management
• Gain trust from employees
• Social and cultural environment
• People-centred cultures
• Behavioural characteristics
• Using networks to build relationships
• Networking meetings
• Frontline management
• Problem solving model
• Resolving work difficulties
• Review processes
• Compliance checks
• Managing poor performance
• Managing conflict

Unit 4 – Coordinate business operational plans

• Consult with stakeholders
• Identify resource requirements
• Organisational goals and planning
• Planning mechanisms
• Consultation with employees
• Resource Management
• Develop operational plan and implementation method
• Operational planning
• Using flow charts
• Production management
• Productivity equation
• Constraints and controls
• Planning for contingencies
• Develop and present proposals
• Data collection for resource proposals
• Recruitment process
• Induction, safety
• Training needs analysis
• Probation
• Acquire physical resources
• Procurement decisions
• Resource acquisition
• Internal and external suppliers
• Inventory management
• Efficient, cost effective and safe use of resources
• Manage contingencies
• Monitor operational land productivity performance
• KPI’s
• Identify unsatisfactory performance
• Performance measurement
• Variations to operational plans
• Approval for variations to operational plans
• Records management
• Report on operational performance
• Problem solving
• Mentoring, coaching and supervision
• Leadership
• Training
• Coaching and mentoring
• Budgets and financial information