Are you interested in creating unforgettable guest experiences? If so, a career in hotel front office operations may be perfect for you. Designed for aspiring receptionists and guest service professionals, this course offers a pathway to careers in hotels and resorts.
The Certificate of Hotel Reception and Guest Services is a professional development course focused on developing skills for managing front desk operations and delivering exceptional guest services.
In this hotel reception and guest services course, you will learn to manage arrivals and departures confidently, register guests, finalise accounts, and handle guest enquiries. You will also learn to allocate rooms, manage billing, maintain a professional reception area and use standard front office systems.
You’ll also explore processes to manage guest requests and complaints and provide service recovery to ensure every interaction leaves a positive impression. You’ll also explore front office administration, data protection, sustainability practices, communication across departments, and develop valuable concierge skills.
On completion of this course, you’ll have the core reception skills and concierge support skills to deliver seamless guest experiences from check-in to check-out.
Printed learning materials may be available free to print for this course. Requests can be made by contacting us.
