Certificate of Dental Reception and Office Administration

Unit 1 – Assist with administration in dental practice

• Communicate effectively
• Greeting clients
• Cultural differences
• Escorting the client
• Acknowledging anxiety
• Paediatric dentistry
• Listening skills
• Provide accurate information
• Feedback
• Personal presentation
• Confidentiality
• Ethical service
• Referrals
• Policies and procedures
• Consent forms
• Allocate appointments
• Financial transactions
• Calculate correct fees
• Record business transactions
• Eftpos
• HICAPS
• Handle cash transactions
• Overdue accounts
• Maintain clients records
• Assist with client recalls

Unit 2 –  Manage patient record-keeping system

• Patient record-keeping systems
• Policies and procedures
• Legislative requirements
• Record keeping processes
• Communication to personnel
• System operations
• Roles and responsibilities
• Job descriptions
• Induction training
• Operation of patient records system
• Maintain patient records
• Medical coding
• Staff training
• System efficiency
• Integrity of patient records
• Security of patient records
• Confidentiality of patient records
• Transferring records authorisation
• Archiving records
• Improve patient records system
• Monitor and review
• Identify improvements
• Implement approved recommendations
• Deliver staff training

Unit 3 – Prepare and process medical accounts

• Identify patient fee schedule
• Advising patients of fee schedule
• Medical benefits scheme (MBS)
• Australian Medical Association (AMA)
• MBS and AMA item numbers
• Entitlements and rebates
• Medicare benefits
• Medicare card
• Medicare forms
• Medicare rebates and safety net
• Bulk billing
• Reciprocal health care agreements
• Service not covered by medicare
• Other entitlement programs
• Legislation
• Communication skills
• Schedule appointments
• Health and safety legislation
• Procedures and policies
• Scheduling appointments
• Check referrals to ensure validity
• Follow correct procedures
• Referral procedures and validity
• Filing referral letters
• Billing policies and procedures
• Patient information and confidentiality
• Issuing and payment of accounts
• Bulk Billing
• Private accounts
• Medicare rebate
• Electronically generated accounts
• Account and billing documentation
• Department of Veterans affairs (DVA)
• DVA manual and electronic claiming
• Workers compensation
• Motor vehicle accident claims (CTP)
• Process accounts
• Receive and document payments
• Issuing receipts
• Cash payments
• Receipting methods
• Combined account / receipt
• Reconciling medicare payments
• Discrepancies on accounts
• Storing financial records

Unit 4 – Medical terminology

• Work instructions
• Strategies for tackling new words
• Using a medical dictionary or medical terminology spell check
• Guidelines for correct pronunciation
• Building block of medical words
• Word construction
• Eponyms
• Special words and phrases
• Medical investigations and procedures
• Medical equipment and instruments
• Medications
• Medical specialties and medication practitioners
• Hospital departments/sections
• Standard checklists
• Interpret abbreviations
• Metric system
• Policies and procedures
• Standard operating procedures (SOP)
• Clarification of terminology
• Using medical terminology correctly
• Ordering and receiving goods
• Quotes and invoices
• Types of surgery
• Surgery and surgical processes
• Written communication
• Completing forms and documentation
• Drug names
• Written references to surgical procedures
• List of major specialised areas of medicine
• List of major systems of the human body

Unit 5 – Maintain patient records

• Patient records
• Privacy legislation
• Maintenance responsibilities
• Roles and responsibilities
• Induction and training
• Policies and procedures
• Performance reviews
• Patient record-keeping
• Accessing documented procedures
• Access patient records
• Facilitate patient visit
• Confirm /Check patient details
• Create new patient records
• Health and safety legislation
• Communication details
• Filing systems
• Colour coding
• Chronological filing
• Maintain records
• Checks on patient files
• Archiving patient files
• Disposal schedule
• Transfer patient files
• Monitor and review role
• Identify improvements
• Continuous improvement cycle