If your job requires project management, you’ll understand that communication is an integral factor in the success of any project. A good project manager creates a healthy flow of communication channels from inception to a project’s completion.
The Certificate of Project Communications and Stakeholder Engagement is an online professional development program that will provide you with the skills and knowledge required to assist with the management of a project. You will learn how to identify the learning and development needs of people working on the project, facilitate needs being met, and resolve conflict in a team. You will also discover how to link people, ideas and information at all stages in the project life cycle.
This project communications and stakeholder engagement course will equip you with the knowledge and skills to ensure the timely and appropriate generation, collection, dissemination, storage and disposal of project information through formal communication structures and processes.
On completion of this course, you will feel confident to use crucial communication skills and techniques to keep future projects on time and on track.
Course Structure
Unit 1 - Apply project information management and communications techniques
- Communications management
- Source relevant information
- Project communication management
- Communication
- Project scope statement
- Information-management plans
- Process project information
- Communications tools
- Performance reports
- Secure and auditable data
- Accounting and filing systems
- Ethical behaviour
- Flow of project information
- Stakeholder expectations
- Documenting project issues
- Reporting procedures
- Financial reporting procedures
- Legislation
- Communication assessment
- Review project outcomes
- Communication-management issues
Unit 2 - Manage project information and communication
- Information processes
- Project communications
- Communication management
- Communications skills
- Communications planning
- Project environment
- Constraints
- Communications channels
- Stakeholder management
- Project Management Information System (PMIS)
- Information distribution
- Communication networks
- Conflict resolution
- Communicating outcomes
- Assess information
- Performance reviews
- Project variances
- Forecasts
Unit 3 - Manage project stakeholder engagement
- Stakeholder engagement
- Project objectives
- Stakeholder identification / register
- Rules of engagement
- Timelines
- Stakeholder management
- Action plans
- Team performance
- Conflict management
- Team building
- Define project roles
- Stakeholder expectations
- Stakeholder performance reviews
- Team reviews
- Individual reviews
- Individual development plan
- Stakeholder communication plan
- Change management
Unit 4 - Apply project stakeholder engagement techniques
- Stakeholder interests
- Project objectives
- Stakeholder identification
- Policy-level stakeholders
- Internal and external stakeholders
- Potential stakeholders
- Risks and vulnerabilities
- Stakeholder analysis
- Stakeholder management
- Action plans
- Stakeholder engagement
- Conflict management
- Team building
- Stakeholder behaviour expectations
- Stakeholder performance reviews
- Team / individual reviews
- Individual Development Plan (IDP)
- Team member training
- Stakeholder communications
- Efficient communication methods
- Stakeholder agreements
- Communications schedule
- Variances
Study Hours
Estimated duration 60 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I like the flexibility this course offers and did learn a lot from the unit content.
J. Mao, Asquith, NSW | Certificate of Project Communications and Stakeholder Engagement
Very easy to complete all the subjects in my course via online – thank you
A.Poeppmann, Buderim, QLD | Certificate of Project Communications and Stakeholder Engagement
Course content was well presented and challenging. Not too difficult to complete. Easy to access and navigate the content
S. Chambers, Upper Caboolture, QLD | Certificate of Project Communications and Stakeholder Engagement
The experience was seamless, with exceptional customer service throughout. The emails were efficient, regularly reminding us as students that support was readily available, and the grading process was quick and responsive.
Rikki-Lee | Innisfail, QLD | Certificate of Project Communications and Stakeholder Engagement
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Project Communcations Coordinator
- Junior Project Management
- Project Management Administration Assistant
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