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Certificate of Mediation

The Certificate of Mediation is an online professional development program that will provide you with the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation. This mediation course also covers the policy framework required for the management of mediation and the skills associated with the provision of mediation.
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Start Anytime
Yes
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Delivery Method
100% Online
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Study Hours
15 hours
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Course Access
12 Months

If you are expected to manage conflicts at work but don’t have the job title of ‘mediator’, this course will provide you with the mediation and conflict-resolution skills that are critical to your confidence and success.

The Certificate of Mediation is an online professional development program that will provide you with the skills and knowledge required to develop, implement and review guidelines and procedures for mediation within an organisation, or on behalf of an organisation. This mediation course also covers the policy framework required for the management of mediation and the skills associated with the provision of mediation.

On completion of this mediation course, you will feel confident to effectively resolve conflict and mediate business and workplace disputes to find a mutually agreeable solution.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.  

Course Structure
Unit - Certificate of Mediation
  • Develop mediation guidelines
  • History of disputes
  • Triggers for disputes
  • Dispute resolution process
  • Dispute register
  • Mediation requirements
  • Code of conduct
  • Logistics of mediation
  • Mediation models and systems
  • Document parameters
  • Researching information
  • Draft and validate guidelines
  • Policies and procedures
  • Drafting a document
  • Endorsement for guidelines
  • Circulate guidelines
  • Train mediators
  • Prepare for mediation
  • Identify parties in dispute
  • Explain mediation procedure
  • Agreement of participation
  • Conduct separate interviews
  • Flow charts
  • Determine boundary options
  • Mediation settlements
  • Communication techniques
  • Goals of reframing
  • Effective communicating
  • Establish mutual agreement
  • Write element and descriptions
  • Root cause analysis
  • Options for resolution
  • Finalise and review mediation
  • Agreements to both parties
  • Forums or methods
  • Review mediation
  • Identify improvements
  • Refine mediation guidelines
  • Mediation skills
  • Training needs analysis
  • Mediation associations
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Estimated Duration
15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Career Outcomes
  • Dispute Resolution Officer
  • HR Advisor Roles
I undertook the self paced option. Course material was easily accessible, relevant and clearly communicated. I was regularly contacted to remind me tutors were available to assist when and if required. Was a great experience.
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Doriana
Deebing Heights, QLD
Certificate of Mediation
May 2026
Fantastic highly recommended.
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Bajram
Reservoir, VIC
Certificate of Mediation
March 2025
I have enjoyed the learning experience with Australian Online Courses. I am hoping to look into further courses that may be available to assist with my professional development.
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Melissa
Sydney, NSW
Certificate of Mediation
July 2024
It was easy to follow and good communication throughout when I needed an extension etc. Thank you
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Charlotte
Sydney, NSW
Certificate of Mediation
July 2024
Very good course and to the point.
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Rei
Sydney Olympic Park, NSW
Certificate of Mediation
June 2024
Fantastic! Was simple and easy to use. Tutors responded to my questions in very quick fashion.
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Sean
Carindale, QLD
Certificate of Mediation
June 2024
Easy and user friendly interface and study material.
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Bronwyn
Homebush, NSW
Certificate of Mediation
June 2024
Registration was a simple process. All of my course materials were available day one and were easily navigated. I was able to work through the course at my own pace.
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Diana
Launceston, TAS
Certificate of Mediation
February 2024
It was a great course and the support was wonderful. I will definitely look at completing more short courses in the future. Many Thanks Megan
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Megan
Wangi Wangi, NSW
The Certificate of Mediation
October 2023
Getting more confident with Online studies. Easy to access and complete studies.
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Antonia
Numeralla, NSW
Certificate of Mediation
September 2023
Very easy to understand and reinforced the knowledge that I had to further my career
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P. Czech
Melbourne, VIC
Certificate of Mediation
November 2022
The content and assessments were very straightforward to follow for the subject matter provided
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P. Tough
Bomaderry, NSW
Certificate of Mediation
August 2022
Very in depth course information. Easy to follow, professionally written. I enjoyed the learning process ! Thank you kindly
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M. Ceravolo
Salisbury, SA
Certificate of Mediation
July 2022
The Mediation online course was very good. It covered everything I needed. The help I obtained from your administration staff prior to commencing was also very valuable
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D. Bates
Anglesea, VIC
Certificate of Mediation
July 2022
As said to my tutor and your admin staff, the introduction to mediation was very helpful
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M. Aliprandi
Hong Kong
Certificate of Mediation
August 2021
Fairly easy to follow, good content
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V. Phillips
Quakers Hill, NSW
Certificate of Mediation
January 2021
Easy and quick. All information was accessible
Avatarneutral
E. Teeling
Parramatta, NSW
Certificate of Mediation
December 2020
I liked the course and will now look at doing more.
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M. Ward
Parramatta, NSW
Certificate of Mediation
July 2020
This is my first online course and the first studying experience in Australia. I’m really happy with the course material and your service. Basically I got professional service from you. I hope to continue my studies with you & recommend this course to my friends.
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K. Gamalath
Glen Waverley, VIC
Certificate of Mediation
July 2020
It was very easy, straightforward and useful course content. The price was good value for the amount of material and I found it very easy to understand and was able to fit it in around my busy lifestyle.
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M. Santilli
NSW
Certificate of Mediation
June 2020
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Certificate of Mediation
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About Us

At Australian Online Courses, we are passionate about helping individuals from diverse backgrounds achieve their career goals. Since 2008, we have created opportunities for people in Australia and around the world.

Our Difference

What sets us apart is that we genuinely care about your career development. That’s why flexible study schedules, competitive pricing and exceptional customer and student support are at the heart of what we do. Our comprehensive courses, developed in consultation with industry employers, provide the skills and knowledge necessary for success in your current role or to pursue new opportunities.

Our state-of-the-art eLearning platform means you can study anywhere, anytime. So, enrol today and get the skills and confidence you need to achieve your career dreams, big or small.

Graduation

A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.

How to Enrol

You can enrol online by clicking Get Started on any course page under Enrol & Start Today. Follow the prompts to complete your enrolment as an individual, business, or service provider.

Enrol via Live Chat (Business Hours)

Enrol via Telephone 1300 76 2221 (Business Hours)

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Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.

Course FAQs

Why choose Australian Online Courses?
  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support via email;
  • We offer twelve (12) months’ access, with extensions available upon application (fees apply);
  • Course may be tax deductible; see your tax advisor.

There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18 with a competent level of English. For those under 18, please complete the Parent/Guardian Consent Form before enrolling.

To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.

No. All courses are delivered online via our LMS and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.

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