Building Better Teams

Unit 1 – Promote team cohesion

• Workplace goals and responsibilities
• Team goals and roles
• Characteristics of an effective team
• SMART goals
• Key Performance Indicators (KPI’s)
• Strategic and operational plans
• High performing teams
• Reluctance to contribute to discussions
• Barriers to goal attainment
• Achieving individual and team goals
• Cooperating with and supporting others
• Problems
• Conflict management skills
• The problem-solving process
• Closing the gap
• Generating alternatives
• The Delphi technique
• The Scenario technique
• Situational analysis
• Solutions
• Group decision-making
• Raising concerns
• The team leader’s role
• Positive and constructive feedback
• Individual team praise
• Role modelling
• Modelling behaviours
• Positive leader characteristics
• What staff want from their leaders
• Fastest was to lose credibility
• Positive behaviour
• Organisational vision
• Sustainable business
• Vision/mission statements
• Policies and procedures
• Performance reporting
• The three F’s
• Team leader communication skills
• Conveying good and bad news
• Communicating the problem

Unit 2 – Lead team effectiveness

• Identify and establish team objectives
• Team purpose and vision
• Plan team outcomes
• Work processes
• Roles responsibilities and goals
• Team work
• Incorporating innovation and productivity measures
• Supporting team member to meet expected outcomes
• Leadership
• Promote team cohesion
• Setting goals
• Plans and decision making
• Team input
• Responsible teams
• Creating a team culture where people cooperate
• Address issues, concerns and problems
• Model expected behaviours and approaches
• Encourage team participation
• Benefits of involvement, common issues
• Team communication
• Group participation and problem solving
• A listening leader
• Competent leaders
• Self-assessment
• Open communication with line management
• Communicate issues raised by the team to line management
• Effects of individual behaviour on team effectiveness
• Negative behaviours and their effects
• Positive behaviours and their effects
• Key features of common leadership styles

Unit 3 – Promote innovation in team environments

• Maximise innovation
• Identify team requirements
• Team dynamics
• Diversity
• Workplace policies and procedures
• Identify teams current way of working
• Innovation opportunities
• Ways of working better
• Brainstorming
• The nominal group method
• The Delphi technique
• Quality circles
• The scenario technique
• Delegating responsibilities
• Sharing responsibilities
• Team strengths and abilities
• Encouraging innovation
• Schedule time for thinking, challenging and collaboration
• Demonstrate behaviour that supports innovation
• Leaders need to role model
• Challenge and test ideas
• Exploring innovation ideas
• Critically review successful innovation
• Share innovation successes
• Reflect on implemented innovation idea
• Barriers to reflection
• Responding to feedback
• Stakeholder feedback
• Challenges of being innovative
• Documenting feedback
• Legal requirements

Unit 4 – Apply critical thinking skills in a team environment

• Addressing a workplace problem
• Teams and problem solving
• Organisational frameworks
• Legislative frameworks
• Identify key issue/problem
• Problem solving procedures
• Questions and challenges
• Key stakeholders
• Consultation
• Solutions for workplace problems
• Critical thinking that helps generate problem solutions
• Team decision making
• Developing options
• The problem solving process
• Communication/explanation
• Criteria for assessing the suitability of options
• Evaluate solutions and make a selection
• The critical thinking process
• Finalise and review solution
• Presenting solution to stake holders
• Responding to challenges and questions
• Feedback
• Critical thinking learnings (individuals and teams)